Policy Servicing Executive (Insurance Operations) | 2 months contract

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 41,000 - 49,000; Part time

Job summary

RecruitFirst seeks a temporary Insurance Policy Servicing Assistant to handle day-to-day customer requests, update records, and process policy changes. The role requires attention to detail, confidentiality, and strong communication. Candidates with banking/insurance experience are preferred.

Immediate start, 2-month duration, on-site in Singapore. Work hours are standard weekdays; training and supervision provided. Pay up to SGD 4,000 per month, depending on experience.

Qualifications

• Good administrative and data-entry skills with strong attention to detail.
• Able to handle confidential customer information with care and accuracy.
• Excellent communication and interpersonal skills.
• Able to work independently and manage tasks within timelines.

Responsibilities

• Handle and process day-to-day customer requests relating to insurance policy servicing and administration.
• Review and update customer information, including personal particulars, contact details and regulatory declarations.
• Process policy amendments such as changes to coverage, premium payment arrangements, policy reinstatement, cancellation, fund switching, top-ups and rider additions or removals.
• Manage beneficiary nominations, trust arrangements and policy assignments.
• Process policy-related payouts, including maturity, surrender, withdrawal, annuity and cashback payments.
• Prepare and manage policy statements, fund statements, anniversary statements and other policy-related documents.
• Handle customer enquiries and appeals relating to policy servicing requests, application status and documentation.
• Ensure all requests are processed accurately and in accordance with established guidelines, service standards and quality requirements.
• Assist with incident recovery and other ad-hoc duties assigned by the Team Lead.

Job description

Salary: Up to $4,000/month
Location: Labrador Tower
Contract Duration: 2 Months
Start Date: Immediate / ASAP
Working Hours: Mon - Fri 9am - 6pm

Job Responsibilities

• Handle and process day-to-day customer requests relating to insurance policy servicing and administration.

• Review and update customer information, including personal particulars, contact details and regulatory declarations (FATCA/CRS).

• Process policy amendments such as changes to coverage, premium payment arrangements, policy reinstatement, cancellation, fund switching, top-ups and rider additions or removals.

• Manage beneficiary nominations, trust arrangements and policy assignments.

• Process policy-related payouts, including maturity, surrender, withdrawal, annuity and cashback payments.

• Prepare and manage policy statements, fund statements, anniversary statements and other policy-related documents.

• Handle customer enquiries and appeals relating to policy servicing requests, application status and documentation.

• Ensure all requests are processed accurately and in accordance with established guidelines, service standards and quality requirements.

• Assist with incident recovery and other ad-hoc duties assigned by the Team Lead.

Job Requirements

• Diploma or Degree in any discipline.

• Prior experience in insurance, banking, financial services, policy administration or operations will be an advantage.

• Good administrative and data-entry skills with strong attention to detail.

• Able to handle confidential customer information with care and accuracy.

• Good communication and interpersonal skills.

• Able to work independently and manage tasks within stipulated timelines.