Policy Servicing Executive -Govt Policy (6 months contract- completion bonus)

PERSOL; Singapore; Presencial; SGD 38.000 - 52.000; Jornada completa

Descripción de la vacante

PERSOL in Singapore is seeking a detail-oriented policy servicing support professional to handle policy servicing requests, review customer correspondence, and maintain accurate documentation while ensuring compliance with regulatory requirements and internal standards.

The successful candidate will process changes to payments, cancellations, and terminations, verify documents, and provide administrative support to unit heads with a focus on accuracy and timely processing.

Formación

• Minimum Diploma qualification or equivalent.
• Meticulous, detail-oriented, and committed to maintaining a high level of accuracy.
• Good written and verbal communication skills.
• Able to work independently while collaborating effectively with team members.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Prior experience in insurance operations, policy servicing, or customer service will be an advantage.

Responsabilidades

• Process policy servicing requests, including free-look cancellations, policy terminations, and changes to payment methods, ensuring accuracy and timely completion.
• Review and prepare customer correspondence, including rejection letters and policy servicing notifications.
• Verify policyholder letters and supporting documents to ensure accuracy, completeness, and compliance with established guidelines.
• Maintain proper records and documentation in accordance with operational procedures and regulatory requirements.
• Ensure all transactions are processed within the stipulated service standards and in accordance with internal policies.
• Provide administrative and operational support to the Unit and Section Heads, including ad-hoc assignments as required.

Conocimientos

Attention to detail

Good written and verbal communication

Independent with teamwork

Educación

Diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

About the Role

We are seeking a detail-oriented and organised individual to support policy servicing operations. The successful candidate will be responsible for processing policy-related requests, reviewing customer correspondence, and maintaining accurate documentation while ensuring compliance with regulatory requirements, internal procedures, and service standards.

Key Responsibilities

• Process policy servicing requests, including free-look cancellations, policy terminations, and changes to payment methods, ensuring accuracy and timely completion.

• Review and prepare customer correspondence, including rejection letters and policy servicing notifications.

• Verify policyholder letters and supporting documents to ensure accuracy, completeness, and compliance with established guidelines.

• Maintain proper records and documentation in accordance with operational procedures and regulatory requirements.

• Ensure all transactions are processed within the stipulated service standards and in accordance with internal policies.

• Provide administrative and operational support to the Unit and Section Heads, including ad-hoc assignments as required.

Requirements

• Minimum Diploma qualification or equivalent.

• Meticulous, detail-oriented, and committed to maintaining a high level of accuracy.

• Good written and verbal communication skills.

• Able to work independently while collaborating effectively with team members.

• Proficient in Microsoft Office applications, particularly Word and Excel.

• Prior experience in insurance operations, policy servicing, or customer service will be an advantage.

We regret to inform that only shortlisted candidates will be notified.