Placemaking Executive (Central / Commercial )

JLL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading property management company in Singapore is seeking a Placemaking Executive to enhance tenant satisfaction and retention. The role involves organizing social events, addressing tenant concerns, and preparing management reports. Ideal candidates will have at least 5 years of experience and strong communication skills to ensure high tenant satisfaction. This position also requires conflict resolution experience and a customer-centric approach.

Qualifications

• At least 5 years of experience in a relevant field.
• Ability to build rapport with tenants and prioritize tenant satisfaction.
• Experience in negotiating settlements effectively.

Responsibilities

• Prepare meeting documents and minutes weekly/monthly.
• Address tenant concerns and requests promptly.
• Organize tenant programs and networking opportunities.
• Collaborate with ops team for efficient service.
• Prepare performance and variance reports for management.

Skills

Excellent communication skills

Customer-centric approach

Conflict resolution

Education

Tertiary qualification

Job description

Placemaking Executive (Central / Commercial )

To prepare weekly/monthly meeting documents and minutes.

To organize social events & meetings.

Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally.

Maintain regular communication with tenants to understand their needs and identify areas for improvement.

Conduct regular surveys and achieve good results.

Problem Solving:

Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner.

Maintain accurate records of issues, resolutions, and follow-up actions taken.

Implement strategies to enhance tenant satisfaction, engagement, and retention.

Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

Operations:

Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently.

Lead the concierge team to provide good customer service.

Market Research:

Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

Reporting & Budgeting:

Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by management.

Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.

Manage all accounts payable for the property, including collection, and approval of invoices.

Respond to problems and concerns and ensures compliance with rules and regulations.

Successful completion of scheduled activities.

Achieve KPIs.

Achieve target deliverables for business plans, monthly reports, and budgets.

Ensure that a high level of professionalism and customer service are always maintained.

Ability to work under pressure and meet set timelines.

Client and tenant’s satisfaction.

Good tenant survey results.

Meet standards and audit requirements.

Requirements

Tertiary qualification with at least 5 years of experience.

Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.

Have a customer-centric approach, prioritizing tenant satisfaction.

Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.