Pet Retail Assistant Manager | Mon-Tue Off, 13th Month

The Collar Club Pte Ltd; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

Two consecutive fixed days off

All public holidays off

13th-month salary

Monthly incentives

Performance bonus

Yearly salary increment

Annual leave 10 days

Employee discounts

Professional development

Yearly company trip

Job summary

The Collar Club Pte Ltd is seeking an Assistant Store Manager for our River Valley outlet. You will help lead daily operations, coordinate appointments, and ensure high standards of care for pets and families.

You will also guide the team, support training, and drive service and sales goals. Key requirements include prior supervisory experience in retail/hospitality or pet care, excellent communication, and the ability to manage busy periods with calm, patient handling of pets and customers.

Qualifications

• Experience supervising a team or managing daily operations in retail, hospitality, customer service or pet industry.
• Confidence handling dogs and cats of different breeds and sizes safely.
• Clear communication and strong customer-service skills.
• Ability to handle customer concerns with patience and sound judgement.
• Good organisation, attention to detail and the ability to prioritise during busy periods.
• A dependable team player who enjoys being actively involved in daily operations.
• Pet-care and product knowledge would be an advantage.
• Able to commit to the Wednesday-Sunday schedule, including every Friday, Saturday and Sunday.

Responsibilities

• Create a welcoming customer experience: respond to enquiries, manage bookings and keep pet parents updated.
• Recommend suitable services and packages based on each pet's needs.
• Handle feedback and resolve concerns calmly and professionally.
• Coordinate daily appointments and workflow across the team.
• Maintain accurate customer records and clear service instructions.
• Ensure store procedures, hygiene standards and safe pet-handling practices are followed.
• Step in with practical support during busy periods.
• Lead staff on daily priorities and service standards.
• Support staff training and encourage good teamwork.
• Help the outlet achieve its service and sales goals.
• Take ownership of daily issues and follow through on solutions.

Skills

Team leadership

Customer service

Communication

Organisation

Pet-care knowledge

Job description

The Collar Club Pte Ltd is seeking an Assistant Store Manager for our River Valley outlet. You will help lead daily operations, coordinate appointments, and ensure high standards of care for pets and families.

You will also guide the team, support training, and drive service and sales goals. Key requirements include prior supervisory experience in retail/hospitality or pet care, excellent communication, and the ability to manage busy periods with calm, patient handling of pets and customers.