Pet Grooming Assistant Store Manager — Lead & Grow Ops

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring an Assistant Store Manager for a busy pet grooming store in River Valley, Singapore. You will handle customer enquiries, manage appointments, and ensure owners are updated on services.

You will recommend grooming packages based on each pet's needs, coordinate daily store operations, maintain accurate records, uphold hygiene standards, and support the team during peak periods to drive sales and service quality.

Qualifications

• Experience in pet grooming or retail management.
• Excellent communication and interpersonal skills.
• Ability to manage appointments and supervise a small team.

Responsibilities

• Handle customer enquiries, manage appointments and keep pet owners updated.
• Recommend suitable grooming services and packages based on each pet's needs.
• Handle customer feedback and resolve concerns professionally.
• Coordinate daily appointments and ensure smooth workflow within the team.
• Maintain accurate customer records and service instructions.
• Ensure compliance with store procedures, hygiene standards and safe pet-handling practices.
• Provide hands-on support during busy periods.
• Guide team members on daily priorities and service standards and support staff training.

Skills

Customer service

Team leadership

Retail operations

Job description

The Supreme HR Advisory Pte. Ltd. is hiring an Assistant Store Manager for a busy pet grooming store in River Valley, Singapore. You will handle customer enquiries, manage appointments, and ensure owners are updated on services.

You will recommend grooming packages based on each pet's needs, coordinate daily store operations, maintain accurate records, uphold hygiene standards, and support the team during peak periods to drive sales and service quality.