Pet Grooming Store Lead — Operations & Service

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

AWS

Performance Bonus

Job summary

The Supreme HR Advisory Pte. Ltd. in River Valley, Singapore, seeks an Assistant Store Manager (Pet Grooming) to oversee daily store operations, manage grooming appointments, and guide a small team.

You will ensure high service standards and customer satisfaction while supporting sales growth. With 3-5 years of relevant experience, you will lead by example in a fast-paced grooming environment and help train staff to deliver consistent, quality services.

Qualifications

• 3-5 years of relevant working experience.

Responsibilities

• Handle customer enquiries, manage appointments and keep pet owners updated.
• Recommend suitable grooming services and packages based on each pet's needs.
• Handle customer feedback and resolve concerns professionally.
• Coordinate daily appointments and ensure smooth workflow within the team.
• Maintain accurate customer records and service instructions.
• Ensure compliance with store procedures, hygiene standards and safe pet-handling practices.
• Provide hands-on support during busy periods.
• Guide team members on daily priorities and service standards.
• Support staff training and promote effective teamwork.
• Assist in achieving the outlet's sales and service targets.
• Take ownership of operational issues and ensure timely follow-up.

Skills

Customer service

Appointment scheduling

Team coordination

Job description

The Supreme HR Advisory Pte. Ltd. in River Valley, Singapore, seeks an Assistant Store Manager (Pet Grooming) to oversee daily store operations, manage grooming appointments, and guide a small team.

You will ensure high service standards and customer satisfaction while supporting sales growth. With 3-5 years of relevant experience, you will lead by example in a fast-paced grooming environment and help train staff to deliver consistent, quality services.