Pet Store Customers Experience & Operations Specialist

THE COLLAR CLUB PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Job summary

The Collar Club River Valley is seeking a friendly, hands-on Client Experience Associate to join our team. You will interact with people and dogs, manage appointments, assist with sales, and deliver outstanding service in a fast-paced pet-care setting.

This role offers a high basic pay with monthly incentives after probation, a 13th month salary, and annual bonuses. Weekend availability is required.

Qualifications

• Ability to handle animals (dogs and cats)
• Strong customer service and communication skills
• Experience in customer service (retail or pet industry preferred)
• Willing to work weekends (Fri–Sun)
• Comfortable working in a fast-paced environment and multitasking

Responsibilities

• Answering customer enquiries, managing appointment calendar
• Ensure compliance with health and safety regulations, including proper handling of pets
• Keep pet parents updated on their pets’ daycare and boarding stays through WhatsApp messages, photos and videos
• Ensure exceptional customer service at all times
• Assist in achieving sales targets through service package recommendations
• Handle customer feedback professionally and effectively

Skills

Customer service

Pet care

Communication

Interpersonal skills

Multitasking

Job description

The Collar Club — River Valley Branch

We are looking for a friendly, responsible and hands-on individual to join our River Valley team as a Client Experience Associate

If you enjoy interacting with both people and dogs, and are looking for a role in the pet industry where you can gain experience across customer service and pet care, this could be a great fit.

High Basic Pay + Monthly Incentives after probation + Fixed 13th month salary + Performance bonus

• 5 day work week（Wed-Sun）

• Fri-Sun - must be able to work

• 9-7pm Wed - Sat

• 9-6pm Sunday

Responsibilities

• Answering customer enquiries, managing appointment calender, updates customer

• Ensure compliance with health and safety regulations, including proper handling of pets

• Keep pet parents updated on their pets’ daycare and boarding stays through WhatsApp messages, photos and videos, sharing highlights of their activities, meals, rest and overall well-being.

• Ensure exceptional customer service at all times

• Assist in achieving sales targets through service package recommendations

• Handle customer feedback professionally and effectively

Requirements

• Ability to handle animals (all dog and cat breeds)

• Strong customer complaint handling skills

• Previous customer service experience (retail or pet industry pref)

• Strong multi-tasking skills

• Excellent communication and interpersonal skills

• Knowledge of pet care products and industry trends

• Able to work weekends (Friday to Sunday)

• Comfortable working in a fast-paced environment and multitasking

Benefits

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Why Join The Collar Club?

• Gain hands-on experience across customer service, pet care and branch operations.

• Work in a professional and growing pet lifestyle business.

• Opportunity to develop your knowledge and experience in the pet industry.

• Potential to take on greater responsibilities and grow with the team.

• Spend your working day around dogs!

If you are a people person who genuinely loves dogs and enjoys a hands-on working environment, we'd love to hear from you.