Pet Store Customers Experience & Operations Specialist

Collar Club; Singapore; On-site; SGD 32,000 - 46,000; Full time

Benefits offered by this job

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Job summary

The Collar Club River Valley Branch is seeking a friendly, responsible and hands-on Client Experience Associate to join our team. If you enjoy interacting with people and dogs and want a role in the pet industry, this could be a great fit.

You will support customer service, pet care and branch operations, with a focus on building trust, managing appointments and sharing updates via WhatsApp. Benefits include high basic pay, monthly incentives after probation, a fixed 13th month salary and a

Qualifications

• Experience in customer service, retail or pet industry preferred.
• Ability to handle animals (dogs and cats) and manage multiple tasks.

Responsibilities

• Answer customer inquiries and manage appointment calendar.
• Ensure health and safety regulations are followed while handling pets.
• Update pet parents with daycare/boarding via WhatsApp, photos and videos.
• Maintain exceptional customer service at all times.
• Assist in achieving sales targets through service package recommendations.
• Handle customer feedback professionally and effectively.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Pet care knowledge

Tools

WhatsApp

Job description

The Collar Club — River Valley Branch

We are looking for a friendly, responsible and hands-on individual to join our River Valley team as a Client Experience Associate

If you enjoy interacting with both people and dogs, and are looking for a role in the pet industry where you can gain experience across customer service and pet care, this could be a great fit.

High Basic Pay + Monthly Incentives after probation + Fixed 13th month salary + Performance bonus

• 5 day work week（Wed-Sun）

• Fri-Sun - must be able to work

• 9-7pm Wed - Sat

• 9-6pm Sunday

Responsibilities

• Answering customer enquiries, managing appointment calender, updates customer

• Ensure compliance with health and safety regulations, including proper handling of pets

• Keep pet parents updated on their pets’ daycare and boarding stays through WhatsApp messages, photos and videos, sharing highlights of their activities, meals, rest and overall well-being.

• Ensure exceptional customer service at all times

• Assist in achieving sales targets through service package recommendations

• Handle customer feedback professionally and effectively

Requirements

• Ability to handle animals (all dog and cat breeds)

• Strong customer complaint handling skills

• Previous customer service experience (retail or pet industry pref)

• Strong multi-tasking skills

• Excellent communication and interpersonal skills

• Knowledge of pet care products and industry trends

• Able to work weekends (Friday to Sunday)

• Comfortable working in a fast-paced environment and multitasking

Benefits

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Why Join The Collar Club?

• Gain hands-on experience across customer service, pet care and branch operations.

• Work in a professional and growing pet lifestyle business.

• Opportunity to develop your knowledge and experience in the pet industry.

• Potential to take on greater responsibilities and grow with the team.

• Spend your working day around dogs!

If you are a people person who genuinely loves dogs and enjoys a hands-on working environment, we'd love to hear from you.