Pet Grooming Store Lead — Ops & Service Excellence

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

AWS included

Performance bonus

5-day work week

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring an Assistant Store Manager (Pet Grooming) at River Valley, Singapore. The role oversees daily store operations, schedules and customer service to maintain high grooming standards.

Candidates should have 3-5 years of relevant experience, be hands-on, lead a small team, and drive sales while ensuring compliance with hygiene and safety protocols.

Qualifications

• 3-5 years of relevant working experience.
• Strong customer service and team leadership.
• Experience in pet grooming or retail is a plus.

Responsibilities

• Handle customer enquiries, manage appointments and keep pet owners updated.
• Recommend suitable grooming services and packages based on each pet's needs.
• Handle customer feedback and resolve concerns professionally.
• Manage daily store operations.
• Coordinate daily appointments and ensure smooth workflow within the team.
• Maintain accurate customer records and service instructions.
• Ensure compliance with store procedures, hygiene standards and safe pet-handling practices.
• Provide hands-on support during busy periods.
• Lead and support the team.

Skills

Customer service

Team leadership

Store operations

Appointment management

Tools

POS system

Scheduling software

Job description

The Supreme HR Advisory Pte. Ltd. is hiring an Assistant Store Manager (Pet Grooming) at River Valley, Singapore. The role oversees daily store operations, schedules and customer service to maintain high grooming standards.

Candidates should have 3-5 years of relevant experience, be hands-on, lead a small team, and drive sales while ensuring compliance with hygiene and safety protocols.