Personal Banking & Digital Services Specialist

OCBC; Singapore; On-site; SGD 31,248 - 40,176; Full time

Job summary

OCBC in Singapore seeks a Customer Service Associate to deliver exceptional service at our branches, handling day-to-day transactions and resolving customer inquiries with professionalism.

You will promote digital banking adoption, support mobile and internet banking, and ensure all activities comply with regulatory and operational standards. Fresh graduates with strong service aptitude are welcome; diplomas or degrees are preferred.

Qualifications

• Diploma or Bachelor's degree (preferred).
• Prior customer service, retail, hospitality or banking experience is advantageous.
• Excellent interpersonal and communication skills.
• Good team player with a collaborative mindset.
• Ability to multitask under pressure and be adaptable to learning.

Responsibilities

• Greet and assist customers with banking needs, delivering professional service.
• Educate customers on digital banking channels and assist with mobile or internet banking.
• Process in-branch transactions and fulfill service requests in line with policies.
• Ensure compliance with regulatory and operational requirements.

Skills

Interpersonal skills

Communication skills

Team player

Multitasking

Education

Diploma or Bachelor's Degree

Job description

OCBC in Singapore seeks a Customer Service Associate to deliver exceptional service at our branches, handling day-to-day transactions and resolving customer inquiries with professionalism.

You will promote digital banking adoption, support mobile and internet banking, and ensure all activities comply with regulatory and operational standards. Fresh graduates with strong service aptitude are welcome; diplomas or degrees are preferred.