Digital Ambassador

OCBC Group; Singapore; On-site; SGD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Community initiatives

Job summary

OCBC Group in Singapore invites you to join a key customer-facing role at branches, responsible for general banking product sales including retail accounts, online banking cross-selling, and in-branch enquiries. You will deliver exceptional service throughout the banking journey.

Requirements include a F.5/F.6 graduate or above, 1 year of branch banking experience, and proficiency in Chinese, English and Mandarin. Strong MS Office skills and a customer-oriented mindset are essential.

Qualifications

• F.5/F.6 graduate or above; RI licenses preferred.
• At least 1 year of branch banking experience.
• Good command of MS Office; bilingual in Chinese/English/Mandarin.

Responsibilities

• Assist customers with account opening and onboarding.
• Educate customers on ATM and online banking to boost digital adoption.
• Greet customers in the bank hall and triage traffic.
• Handle general enquiries and non-financial tasks such as password resets.
• Provide digital support and lead digital workshops.
• Coordinate I&I referrals to PFC and PRM.

Skills

Customer service

Cross-selling

Multilingual communication

MS Office

Education

F.5/F.6 graduate

Tools

MS Office

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is a key customer-facing role at branches, responsible for general banking product sales including retail account opening, self-served and online banking cross-selling & penetration, in-branch traffic management & general enquiries, as well as enhancing customer satisfaction. The role involves providing exceptional service and guidance throughout the customer’s banking journey.

Responsibilities

• Assist customers for account opening, including both deposit and investment account (subject to license registration), as well as to complete the sign-up of all onboarding necessities.
• Educate and cross-sell customers on ATM services, as well as OCBC’s online banking (including internet and mobile banking) to increase the digital adoption & usage by customers.
• Meet-and-greet customers in the bank hall and triage in-branch customer traffic
• Handle customer’s general enquiries and non-financial transactions such as password reset, change of credential information etc.
• Provide digital support to customers and may engage to digital workshop to share and promoting our Bank’s online banking and digital services
• Conduct I&I referrals to PFC and PRM as collaboration

Requirements

• F.5/F.6 graduate or above RI licenses preferred. TR license preferred
• At least 1-year solid experience on branch banking services preferably in banking field)
• Preferably to have relevant experience or customer service experiences
• Good command of MS Office and computer skills
• Good in Chinese, English and Mandarin
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship
• Pleasant, presentable and excellent customer experience
• Sound knowledge on using online banking services
• Cooperative with colleagues in building up team spirit

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
• Let’s build the bank we need for the future we want.
• Find the best version of yourself in a friendly, supportive team.
• Build lasting value in your community.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.