Permanent Host (Front of House) at Havelock, Up to $3,500 + PB

SUCCESS RESOURCE CENTRE PTE. LTD.; Singapore; Presencial; SGD 36.000 - 43.000; Jornada completa

Descripción de la vacante

Success Resource Centre Pte Ltd is seeking a role to manage court facilities for rentals, ensuring smooth operation from booking to billing. You will monitor usage, optimize scheduling, and generate daily revenue reports while acting as a customer relations ambassador across channels.

Responsibilities include training staff, handling inquiries, and performing routine maintenance. Experience in front-facing service and an interest in sports are valued; position is on-site in Singapore.

Formación

• Minimum O-level is required.
• Prior experience in front-facing customer service is preferred.
• An interest in sports and physical activities is a plus.

Responsabilidades

• Set up and maintain court facilities for rentals.
• Monitor court usage and optimize scheduling for revenue.
• Prepare daily revenue, sales trends, and inventory reports; share with management.
• Act as a customer relations ambassador and handle inquiries across channels.
• Conduct competitive research to improve campaigns and outcomes.
• Train new staff on operation processes, terminals, Stripe, and Excel.
• Manage inventory (stock-in and stock-take) and assist with events.
• Ensure maintenance is performed according to schedule.

Conocimientos

Front-facing customer service

Educación

O-level

Herramientas

Stripe

Excel

POS terminals

Descripción del empleo

• Permanent
• Up to $3,500 + PB
• Mon to Fri: 7am-3pm, 3pm-10pm/11pm
• Havelock

Responsibilities

Operations

• Ensure proper setup and maintenance of court facilities for rentals.
• Monitor court usage and optimize scheduling for maximum revenue generation.
• Prepare daily reports summarizing revenue, sales trends, and inventory levels, and communicate findings to management.
• Be our champion and customer relations ambassador.
• Perform competitive research to understand what's happening in the market and incorporate your findings into each campaign for better results.
• Train new staff on operation processes (including using of terminals and systems, Stripe and Excel).
• Inventory management (stock-in and stock-take)
• Assist in organising club events and competitions
• Assisting in ensuring proper maintenance is conducted according to schedule

Technical

• Work with Digital Producer to understand how the booking app works from both the front-end and back-end, what are the limitations and workaround solutions to support team and customers on any technical queries.
• Participate in app and system testing related to ops such as booking app, ePOS, etc
• Suggest app or ops improvement to enhance the existing user experience.

Customer Service

• Engaging with customers through various channels such as phone calls, emails, live chat, or in-person meetings. Assist customers with inquiries, sign-ups, and bookings.
• Listening to customer concerns, diagnosing issues, and providing effective solutions or alternatives.
• Having a deep understanding of the company's products or services to accurately answer questions and guide customers.
• Addressing customer complaints promptly and professionally, aiming to turn negative experiences into positive ones.
• Striving to meet or exceed customer expectations by delivering excellent service and building strong relationships. Provide information on programs and services.
• Recording interactions, transactions, comments, and complaints accurately for future reference and follow-up.
• Coordinating with other departments or team members to resolve complex issues or elevate problems as needed.
• Being flexible and able to handle varying customer personalities, situations, and demands effectively.

Requirements

• Minimum O-level
• Prior experience in front-facing customer service.
• An interest in sports and physical activities would be an advantage.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 ) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | W: www.successhrc.com.sg

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.