Temp Senior Executive (Facilities Allocation)

Sport Singapore; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Sport Singapore invites applications for an administrative role to support ActiveSG facility bookings and deliver outstanding customer service. You will process booking requests, coordinate allocations, analyse data for management decisions, and prepare decks for approval.

Ideal candidates bring at least 2 years in customer service, strong Excel skills, and the ability to communicate clearly in writing and speech. Weekend work may be required as part of the role.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency in Microsoft Office, especially Excel.
• Strong written and verbal communication skills.
• Knowledge of basic accounting principles.

Responsibilities

• Process and coordinate facility booking requests from organisations and stakeholders, ensuring proper allocation based on stakeholder tiering.
• Generate and analyse data to support management's decision-making processes for facility allocation.
• Prepare comprehensive presentation decks consolidating stakeholder requests and data for approval.
• Manage customer enquiries regarding ActiveSG facilities allocation and resolve booking conflicts between stakeholders.
• Monitor customer compliance with booking terms and conditions, including timely payment collection.
• Maintain efficient mailbox management with prompt follow-up on booking requests.
• Handle user feedback, queries, quotation requests, and complaints professionally.
• Execute end-to-end booking processes, including payment collection and maintenance of accounting records in Microsoft Excel.
• Support user administration and conduct system testing for the booking platform.
• Develop and maintain Standard Operating Procedures (SOPs) for new processes.

Skills

Excel proficiency

Customer service

Written communication

Verbal communication

Attention to detail

Weekend availability

Adaptable

Tools

Microsoft Excel

Job description

What the role is:

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovation, fun and meaningful sporting experiences.Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character ad builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.Sport Singapore is constantly on the lookout for individuals who are passionate about what they do.Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

What you will be working on:

Responsibilities:Role assists in the allocation of ActiveSG facilities and provides customer service support for organisation bookings.

• Process and coordinate facility booking requests from organisations and stakeholders, ensuring proper allocation based on stakeholder tiering
• Generate and analyse data to support management's decision-making processes for facility allocation
• Prepare comprehensive presentation decks consolidating stakeholder requests and data for approval
• Manage customer enquiries regarding ActiveSG facilities allocation and resolve booking conflicts between stakeholders
• Monitor customer compliance with booking terms and conditions, including timely payment collection
• Maintain efficient mailbox management with prompt follow-up on booking requests
• Handle user feedback, queries, quotation requests, and complaints professionally
• Execute end-to-end booking processes, including payment collection and maintenance of accounting records in Microsoft Excel
• Support user administration and conduct system testing for the booking platform
• Develop and maintain Standard Operating Procedures (SOPs) for new processes

What we are looking for:

Requirements:We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to deliver excellent service This individual should embrace learning opportunities and demonstrate enthusiasm for technology and innovationThe ideal candidate should possess the following:

• Proficiency in Microsoft Office, particularly Excel
• Strong customer service background
• Knowledge of basic accounting principles
• Excellent written and verbal communication skills
• Minimum 2 years of customer service experience
• Previous experience in facility bookings is advantageous
• Strong attention to detail
• Flexible and adaptable approach to work
• Passionate about customer service
• Positive and proactive attitude
• Willing to work weekends when required

Only shortlisted candidates will be notified.

About Sport Singapore

Why We Do What We Do?Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.