Guest Service Officer (Serviced Residences Cluster) - 2 Months Contract

Far East Hospitality; Singapore; On-site; SGD 23,000 - 30,000; Full time

Job summary

Far East Hospitality Holdings Pte Ltd seeks a Guest Service Associate for Adina Singapore Orchard and Orchard Parksuites in Singapore. You will greet guests, respond to queries, and provide courteous service across rotating shifts, weekends and public holidays.

Responsibilities include handling phone and in-person requests, assisting with HMS systems, maintaining a neat appearance, and ensuring guest safety and security.

Qualifications

• O-Level or equivalent education required.
• Willing to work rotating shifts, weekends and public holidays.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality; HMS knowledge advantageous.

Responsibilities

• Assist guests with courteous, efficient service and handle inquiries.
• Respond to complaints and requests promptly; escalate as needed.
• Handle cashiering and follow residence policies.
• Provide local information and maintain guest relations.
• Maintain professional appearance and assist in duties as required.

Skills

Positive attitude

Outgoing personality

Strong communication

Hospitality experience

Guest services

Education

O-Level or equivalent

Tools

HMS knowledge

Job description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Available Locations

• Adina Singapore Orchard
• Orchard Parksuites

Requirements

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous