Payments Tech Support Specialist – API & QA

TechBiz Global GmbH; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Full training

5-day work week

Health insurance

Meal vouchers

Annual bonus

International trips

Weekly Happy Hours

Multicultural environment

Industry knowledge growth

Job summary

TechBiz Global is seeking a Technical Support Representative to join one of our client teams in Singapore. You will respond to customer questions via email, Slack, and Skype, delivering high-quality customer and technical support.

You will assist merchants with API integrations, guide users through video demonstrations, and help build and maintain payment processing environments. A proactive, detail-oriented attitude and willingness to learn are essential as you work with merchants and partners,

Qualifications

• Previous experience in technical support or customer support.
• Strong written and verbal communication skills.
• Good analytical and troubleshooting skills.
• Strong attention to detail.
• Ability to organize and manage several tasks.

Responsibilities

• Respond to customer questions through email, Slack, and Skype.
• Provide high-quality customer and technical support.
• Help merchants with API integrations.
• Guide customers through video demonstrations and tutorials.
• Build and maintain payment processing environments.
• Investigate technical and payment-processing issues.
• Identify and document bugs and feature requests.
• Communicate with merchants, payment partners, and third parties.
• Work closely with technical and operational departments; Perform manual QA testing of partner integrations.
• Make sure customer issues are resolved accurately and on time.

Skills

Customer support

Communication skills

Troubleshooting

Attention to detail

Task management

Learning agility

English proficiency

Tools

Zoom

Slack

Trello

Microsoft Office

Google Workspace

Job description

TechBiz Global is seeking a Technical Support Representative to join one of our client teams in Singapore. You will respond to customer questions via email, Slack, and Skype, delivering high-quality customer and technical support.

You will assist merchants with API integrations, guide users through video demonstrations, and help build and maintain payment processing environments. A proactive, detail-oriented attitude and willingness to learn are essential as you work with merchants and partners,