Global Technical Support Lead – Payments

ADYEN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Adyen Singapore is seeking a Team Lead for Technical Support to head a merchant-centric, high-performing team. You’ll empower colleagues to partner with technology, commercial, and operations to deliver a seamless support experience for global merchants.

Based in Singapore, this role drives KPIs, oversees escalations, and shapes our global support strategy. The position requires at least 5 years of people-management in tech support, and strong communication across diverse, distributed teams.

Qualifications

• Proven people manager with minimum 5 years of experience building technical support teams.
• Culturally agile leader able to work with geographically dispersed teams.
• Strong problem-solver with ability to design resilient procedures and workflows.
• Capable of handling escalations for diverse technical support challenges.
• Adept with web technologies and concepts including SQL, HTML, JavaScript, PHP, Java, and scripting.
• Excellent written and verbal communication abilities.
• Fintech or payments experience is not strictly required but beneficial.

Responsibilities

• Direct a team acting as a primary subject matter expert on Adyen's platform and APIs.
• Lead a Singapore-based team collaborating with regional and global counterparts.
• Establish and align target goals for the Support department.
• Contribute to shaping Adyen's global support strategy.
• Mentor team members and resolve merchant technical challenges.
• Monitor performance via KPIs and data, driving continuous improvement.
• Serve as escalation point for complex issues raised by merchants and leadership.

Skills

People management

Leadership

Communication

Problem solving

Web technologies

Tools

SQL

HTML

JavaScript

PHP

Java

Scripting

Job description

Adyen Singapore is seeking a Team Lead for Technical Support to head a merchant-centric, high-performing team. You’ll empower colleagues to partner with technology, commercial, and operations to deliver a seamless support experience for global merchants.

Based in Singapore, this role drives KPIs, oversees escalations, and shapes our global support strategy. The position requires at least 5 years of people-management in tech support, and strong communication across diverse, distributed teams.