Technical Support & API Integration Specialist

Zota; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Meal vouchers

Health insurance

Yearly performance bonuses

Company trips abroad

Weekly Happy Hours

Job summary

A global payment technology company in Singapore is looking for a Support Specialist to provide excellent customer and technical support. You will guide merchants through integrations, troubleshoot issues, and ensure a seamless experience. The role requires strong communication and organizational skills, attention to detail, and a passion for problem-solving. On offer are meal vouchers, health insurance, performance bonuses, and a supportive team environment.

Qualifications

• Experience in technical/customer support.
• Strong organizational and analytical skills.
• Effective written and verbal communication skills.
• Passion for troubleshooting.
• Attention to detail.
• Ability to adapt to new features quickly.

Responsibilities

• Address and solve customer issues through email, Slack, and Skype.
• Cooperate with other online platform representatives.
• Help customers with API integration to our gateway.
• Build and maintain the processing environment.
• Identify and document bugs and features.
• Handle correspondence with merchants and various third parties.
• Perform manual QA of integrations with partners.

Skills

Technical support experience

Organizational skills

Analytical skills

Written and verbal communication

Attention to detail

Adaptability

Proficiency in Microsoft Office

Proficiency in G-suite

Proficiency in Zoom

Proficiency in Slack

Proficiency in Trello

Job description

A global payment technology company in Singapore is looking for a Support Specialist to provide excellent customer and technical support. You will guide merchants through integrations, troubleshoot issues, and ensure a seamless experience. The role requires strong communication and organizational skills, attention to detail, and a passion for problem-solving. On offer are meal vouchers, health insurance, performance bonuses, and a supportive team environment.