Junior Technical Support Representative (Fintech) - Training Provided | Day Shifts | Singapore

Zota; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Meal vouchers

Health insurance

Yearly performance bonuses

Company trips abroad

Weekly Happy Hours

Job summary

A global payment technology company in Singapore is looking for a Support Specialist to provide excellent customer and technical support. You will guide merchants through integrations, troubleshoot issues, and ensure a seamless experience. The role requires strong communication and organizational skills, attention to detail, and a passion for problem-solving. On offer are meal vouchers, health insurance, performance bonuses, and a supportive team environment.

Qualifications

• Experience in technical/customer support.
• Strong organizational and analytical skills.
• Effective written and verbal communication skills.
• Passion for troubleshooting.
• Attention to detail.
• Ability to adapt to new features quickly.

Responsibilities

• Address and solve customer issues through email, Slack, and Skype.
• Cooperate with other online platform representatives.
• Help customers with API integration to our gateway.
• Build and maintain the processing environment.
• Identify and document bugs and features.
• Handle correspondence with merchants and various third parties.
• Perform manual QA of integrations with partners.

Skills

Technical support experience

Organizational skills

Analytical skills

Written and verbal communication

Attention to detail

Adaptability

Proficiency in Microsoft Office

Proficiency in G-suite

Proficiency in Zoom

Proficiency in Slack

Proficiency in Trello

Job description

Who We Are

Zota is a global payment gateway technology hub, a one‑stop shop for online businesses to accept payments from anyone, anywhere. With connections to more than one thousand financial institutions worldwide, we bring together global and local payment methods into one seamless payment page.

About the position

Our Support team is the backbone of our customer experience. With around fifteen team members spread across Israel, Bulgaria, Hong Kong and Singapore, the team helps new merchants integrate smoothly into our system, sets up tools, and ensures everything runs perfectly.

In this role you will provide top quality customer and technical support, guide merchants through video demos and tutorials, and work closely with multiple departments to solve problems quickly. You will help customers with API integrations, maintain processing environments, identify and document bugs and features, and perform manual quality assurance of integrations with our partners.

What we offer

Full training is provided at the company’s expense. We operate a 24/7 shift system with a balanced 5 day work week. Our Singapore office offers meal vouchers, health insurance, yearly performance bonuses, company trips abroad and weekly Happy Hours. As well as a supportive, multicultural team environment.

What you will do

• Address and solve customer issues through email, Slack, and Skype
• Cooperate with other online platform representatives
• Help customers with API integration to our gateway
• Build and maintain the processing environment
• Identify and document bugs and features
• Handle correspondence with merchants and various third parties
• Manual QA of integrations with our partners

Requirements

• Experience in technical/customer support
• Strong organizational, analytical, written, and verbal communication skills
• Passion for troubleshooting and constant self-learning
• Superb attention to detail
• Ability to quickly learn and adapt to new features and innovations
• Willingness to learn and initiate
• Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.