Payments Tech Support Lead — Singapore

Adyen; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Adyen seeks a Team Lead, Technical Support in Singapore to head a high-performing, merchant-centric team that enables clients to process payments reliably and scale operations. You will partner with technology, commercial, and operations teams across Adyen in a 24/7 follow-the-sun model.

You will mentor staff, oversee KPIs, and drive continuous improvement of support processes, ensuring seamless experiences for merchants and internal stakeholders.

Qualifications

• Minimum 5 years of experience building and leading technical support teams.
• Ability to lead and collaborate with distributed teams across regions.

Responsibilities

• Direct a team acting as primary subject matter expert on Adyen's platform, APIs, and tech stack.
• Lead a Singapore-based team collaborating with regional/global counterparts to deliver top-tier merchant support.
• Set target goals and objectives for the Support department.
• Contribute to shaping and executing Adyen's global support strategy.
• Mentor team members in resolving complex merchant challenges and career development.
• Monitor performance via KPIs and data to drive high performance and efficiency.
• Serve as escalation point for complex issues raised by merchants and leadership.

Skills

People management

Leadership

Problem solving

Communication

Payments domain

Job description

Adyen seeks a Team Lead, Technical Support in Singapore to head a high-performing, merchant-centric team that enables clients to process payments reliably and scale operations. You will partner with technology, commercial, and operations teams across Adyen in a 24/7 follow-the-sun model.

You will mentor staff, oversee KPIs, and drive continuous improvement of support processes, ensuring seamless experiences for merchants and internal stakeholders.