Senior Implementation Engineer, FinTech Payments

Checkout.com; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Job summary

Checkout.com in Singapore is seeking an experienced technical support engineer to assist merchants through the integration of Checkout.com payment processing technology. You will answer integration questions, troubleshoot, and collaborate with internal teams to drive successful go-lives and ongoing support.

The role requires 5+ years in development or tech support within Tech/FinTech, with strong API, REST, and webhooks knowledge.

Qualifications

• 5+ years of development or technical support experience in a Tech/FinTech company.
• Experience with payments would be advantageous.
• Understanding of API, REST, webhooks and logs is required.
• Strong coding skills in at least one of these languages: Java, JavaScript, PHP, Python, Go, C#.

Responsibilities

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology
• Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support
• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
• Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support
• Interact with the Product teams to pinpoint improvement ideas
• Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions
• Ability to multitask with multiple projects and integrations of customers
• Maintain/update existing libraries/plugins used in integrations

Skills

Java

JavaScript

REST APIs

Webhooks

Node.js

React

Python

C#

Tools

Node.js

React

Job description

Checkout.com in Singapore is seeking an experienced technical support engineer to assist merchants through the integration of Checkout.com payment processing technology. You will answer integration questions, troubleshoot, and collaborate with internal teams to drive successful go-lives and ongoing support.

The role requires 5+ years in development or tech support within Tech/FinTech, with strong API, REST, and webhooks knowledge.