Payment Terminal Deployment & Merchant Support Specialist

DEBIA PTE. LTD.; Singapore; Sur place; SGD 42 000 - 65 000; Plein temps

Résumé du poste

DEBIA PTE. LTD. is seeking a field deployment and support specialist to install payment terminals across Singapore. You will train merchants, provide technical support, and coordinate with internal teams to ensure smooth activation and operation of devices.

You will also manage site visits, travel logistics, and after-hours support to maintain continuous service and merchant satisfaction. A proactive learner with travel readiness is preferred.

Qualifications

• Familiarity with QR payment systems and basic Microsoft Office to support daily tasks.
• Strong prioritization, time management, and organizational skills to handle multiple responsibilities.
• Relationship management skills with openness to feedback for continuous improvement.
• Positive attitude with a willingness to learn and adapt to new technologies.
• Willingness to travel and visit sites regularly for device deployment and support.
• Ownership of a two-wheeler for transport is a plus to facilitate site visits.

Responsabilités

• Deploy and install payment terminal devices at multiple locations across Singapore to ensure operational readiness.
• Train merchants on device usage and provide clear guidance to resolve faults efficiently.
• Maintain positive business and customer relationships by addressing concerns promptly and professionally.
• Expedite resolution of merchant issues and complaints to minimize downtime and maximize satisfaction.
• Collaborate with internal departments to activate and test payment terminal devices before deployment.
• Provide technical support to customers during and after office hours to ensure continuous service.
• Participate in on-the-job training to enhance skills and knowledge related to payment solutions.
• Manage travel logistics for site visits, utilizing own transport when available to ensure timely service delivery.

Connaissances

QR payment systems

Microsoft Office

Time management

Organizational skills

Relationship management

Willingness to learn

Positive attitude

Willingness to travel

Two-wheeler ownership

Outils

Microsoft Office

Description du poste

DEBIA PTE. LTD. is seeking a field deployment and support specialist to install payment terminals across Singapore. You will train merchants, provide technical support, and coordinate with internal teams to ensure smooth activation and operation of devices.

You will also manage site visits, travel logistics, and after-hours support to maintain continuous service and merchant satisfaction. A proactive learner with travel readiness is preferred.