Onsite Terminal Technician & Troubleshooting Specialist

RecruitFirst Pte Ltd; Singapore; On-site; SGD 33,480 - 44,640; Full time

Job summary

A staffing solutions company in Singapore is seeking a Customer Service Officer to support the preparation, deployment, and servicing of payment terminals. The ideal candidate will have at least 2 years of driving experience and be a team player who can work independently. Interaction with Mandarin-speaking merchants is preferred. This role involves troubleshooting terminal issues and performing necessary configurations based on merchant requirements.

Qualifications

• At least 2 years of Class 2B or Class 3 driving license.
• Ability to work on weekends or overtime if required.
• Must be able to work independently with minimum supervision.
• Experience in customer service and troubleshooting.

Responsibilities

• Support preparation and deployment of terminals.
• Troubleshoot and service terminals on-site.
• Interact with merchants regarding payment terminal functionality.
• Perform configuration based on merchant requirements.
• Handle fault call servicing and upgrading of terminals.

Skills

Class 2B License

Team player

Proficiency in Mandarin

Job description

A staffing solutions company in Singapore is seeking a Customer Service Officer to support the preparation, deployment, and servicing of payment terminals. The ideal candidate will have at least 2 years of driving experience and be a team player who can work independently. Interaction with Mandarin-speaking merchants is preferred. This role involves troubleshooting terminal issues and performing necessary configurations based on merchant requirements.