Field Deployment Trainer - POS & Payments Solutions

EPOS Pte. Ltd.; Singapore; On-site; SGD 47,000 - 74,000; Full time

Benefits offered by this job

Structured training and development

Career progression opportunities

On-site field-based role in Singapore

Job summary

EPOS Pte. Ltd. is seeking a field-based Deployment Trainer to support onboarding and adoption of EPOS solutions.

You will travel daily to merchant locations across Singapore to conduct product deployment, training, and system setup activities. You will be the face of EPOS during onboarding, ensuring merchants are equipped with knowledge to effectively utilise POS, payment, and business management solutions.

Qualifications

• Diploma or Bachelor's Degree in Business, Hospitality, Information Technology, Training, or a related field.
• Experience in customer training, onboarding, deployment, implementation, customer service, or hospitality operations is preferred.
• Fresh graduates with strong communication and presentation skills are welcome to apply.
• Comfortable with daily travel to merchant locations and field-based work.

Responsibilities

• Conduct on-site deployment and setup of EPOS products and solutions at merchant locations.
• Travel daily to merchant sites across Singapore to provide product training and onboarding support.
• Train merchants and their staff on system functionalities, operational workflows, and best practices.
• Guide merchants through system configuration, account setup, and operational readiness checks.
• Provide hands‑on demonstrations and answer product‑related questions during deployment sessions.
• Ensure merchants successfully adopt and utilise EPOS solutions following implementation.
• Troubleshoot basic product or operational issues during deployment and escalate complex cases when necessary.
• Work closely with Sales, Customer Success, and Technical Support teams to ensure a seamless onboarding experience.
• Maintain accurate deployment records, training completion reports, and customer feedback documentation.
• Gather merchant feedback and communicate enhancement opportunities to internal stakeholders.
• Support product updates, feature rollouts, and refresher training sessions when required.
• Ensure all deployments are completed in accordance with company standards and service level expectations.

Skills

Communication

Presentation

Customer engagement

Problem solving

Attention to detail

Face-to-face training

Education

Bachelor's or Diploma in Business / Hospitality / IT / Training

Tools

POS systems

Job description

EPOS Pte. Ltd. is seeking a field-based Deployment Trainer to support onboarding and adoption of EPOS solutions.

You will travel daily to merchant locations across Singapore to conduct product deployment, training, and system setup activities. You will be the face of EPOS during onboarding, ensuring merchants are equipped with knowledge to effectively utilise POS, payment, and business management solutions.