Patient Services Specialist - Scheduling, Billing & Support

Khoo Teck Puat Hospital; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Khoo Teck Puat Hospital is seeking a Patient Support Staff member to handle financial counselling, registration, appointment scheduling, and billing, while delivering courteous service at multiple service points.

The role requires ensuring patient information is accurately updated, observing PDPA guidelines, and contributing to continuous improvement in patient services through effective communication.

Qualifications

• Minimum N-Level qualification or higher.
• Good communication and interpersonal skills.
• Positive, professional, and customer service oriented attitude.
• Competent computer skills.

Responsibilities

• Patient Experience and Counter Operations.
• Assist in ensuring A&E/clinic readiness to receive patients and visitors.
• Attend to patient and staff enquiries regarding clinic services, appointments, and billing matters.
• Support accurate billing of A&E/clinic services by ensuring information is entered correctly and promptly.
• Maintain a high standard of service delivery through clear and effective communication.
• Assist in managing and responding to feedback from patients and stakeholders; coordinate patient appointments.
• Participate in ongoing education and training to develop customer service competencies.
• Provide cross-departmental support and assist other departments as required.
• Perform any other duties as assigned by the Reporting Officer.

Skills

Communication skills

Interpersonal skills

Customer service oriented

Computer literacy

Education

N-Level qualification

Job description

Khoo Teck Puat Hospital is seeking a Patient Support Staff member to handle financial counselling, registration, appointment scheduling, and billing, while delivering courteous service at multiple service points.

The role requires ensuring patient information is accurately updated, observing PDPA guidelines, and contributing to continuous improvement in patient services through effective communication.