Patient Service Associate (Financial Counselling Emergency Department)

Tan Tock Seng Hospital; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Tan Tock Seng Hospital in Singapore is seeking a Financial Counselling Patient Service Associate in the Emergency Department to support patients and their families with financial arrangements and admission processes.

You will explain available healthcare financing, assist with deposits and subsidies, and help navigate payment options while maintaining compliance and empathy in a fast-paced hospital setting.

Qualifications

• Diploma or NITEC/Higher NITEC in any discipline or equivalent.
• Frontline operations or customer service experience preferred.
• Proficient in Microsoft Excel and basic computer applications.

Responsibilities

• Register patients, collect deposits, and provide financial counselling.
• Advise on ward class charges, subsidies, and payment options in ED.
• Stay updated on financing schemes to address inquiries.
• Explain ward charge differences and subsidy implications.
• Coordinate patient transfers to other institutions.
• Handle admissions-related admin and other duties as assigned.

Skills

Customer service

Frontline operations

Education

Diploma/NITECH/Higher NITEC or equivalent

GCE A/O/N Level

Tools

Microsoft Excel

Job description

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospitalofNHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than60 clinical disciplines.

Overview

As a Financial Counselling Patient Service Associatein the Emergency Department, you will support patients and their families byproviding financial counselling, explaining available healthcare financing andpayment options, and facilitating a smooth admission journey.

Responsibilities :

• Perform patient registration, deposit collection, and provide financial counselling services to patients and their families.
• Provide financial counselling to patients and next-of-kin at the assigned unit (Emergency Department) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
• Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
• Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
• Coordinate and process patient transfers to other healthcare institutions.
• Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.

Requirements:

• Diploma, NITEC/Higher NITEC in any discipline, GCE 'A'/'O'/'N' Level.
• Prior experience in frontline operations or customer service will be an advantage.
• Proficient in Microsoft Excel and other basic computer applications.
• Comfortable working in a fast-paced and dynamic healthcare environment, with the ability to manage multiple tasks and priorities effectively.
• Willing to don Personal Protective Equipment (PPE) and N95 masks when required.
• Able to perform 3 rotating shifts on a 6-day work week, including weekends and public holidays.

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