Patient Service Associate, Emergency Department (3R Shift)

NHG Health; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Tan Tock Seng Hospital in Singapore is seeking a Patient Service Associate in the Emergency Department to support frontline operations and patient care.

You will handle patient and visitor registration, billing and payments, schedule appointments via calls, faxes, and emails, and assist in document prep for doctors.

This role involves coordinating admissions and discharges while thriving in a fast-paced, high-stress environment with rotating shifts.

Qualifications

• Experience in customer service.
• Experience working in highly stressful/dynamic environments is advantageous.
• Able to perform 3 rotating shifts on a 6-day work week including weekends and public holidays.

Responsibilities

• Registration of patients and visitors.
• Billing and payment processing.
• Appointment scheduling via calls, facsimiles, and emails.
• Observation ward document preparation for doctors' review.
• Admission and discharge coordination.

Skills

Customer service

Stressful/dynamic environment

Job description

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

As a Patient Service Associate at Emergency Department, you will be at the very forefront of operations to support the department in delivering patient care.

• Patients' and Visitors' registration
• Billing and payment
• Appointment scheduling (handling both in and outbound calls, facsimiles, and emails)
• Observation ward monitoring: Preparing necessary medical documents for doctors' review
• Admission and discharge coordination.

Requirements

• Experience in customer service
• Experience working in highly stressful / Dynamic work environment would be advantageous
• Able to perform 3 rotating shifts on a 6-day work week including weekends and public holidays