Patient Service Associate (Emergency Department)

TAN TOCK SENG HOSPITAL PTE LTD; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Patient Service Associate (PSA) for the Emergency Department to provide frontline administrative and service support in a fast-paced environment. You will work closely with patients, visitors and healthcare teams to ensure a smooth patient journey.

The role requires a Diploma or NITEC/Higher NITEC and prior customer service experience is advantageous. Shift work across a 6-day week, including weekends and public holidays, is required.

Qualifications

• Diploma, NITEC/Higher NITEC in any discipline.
• Prior experience in customer service or frontline operations desirable.
• Willingness to work 3 rotating shifts over 6 days, including weekends/public holidays.
• Strong interpersonal and communication skills.
• Team player able to collaborate with diverse stakeholders.
• Comfortable using IT systems and applications.
• Calm, organised and responsive in a busy Emergency Department.

Responsibilities

• Attend to the registration of patients and visitors.
• Handle billing, payment collection and related administrative matters.
• Coordinate appointment scheduling and manage calls, emails and other correspondence.
• Support observation ward operations and prepare medical documents for doctors’ review.
• Coordinate patient admissions and discharges.
• Attend to patient and visitor enquiries and provide assistance.
• Work with the healthcare team to ensure smooth patient service operations.

Skills

Customer service

Frontline operations

Communication skills

Team player

IT systems

Education

Diploma/Higher NITEC

Tools

Hospital IT systems

Job description

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospitalofNHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than60 clinical disciplines.

Overview

As a Patient Service Associate (PSA) in the Emergency Department, you will play an important frontline role in supporting the department’s daily operations and facilitating a smooth patient journey. You will work closely with patients, visitors and healthcare teams to provide timely and efficient administrative and service support in a fast-paced environment.

Responsibilities

• Attend to the registration of patients and visitors.
• Handle billing, payment collection and related administrative matters.
• Coordinate appointment scheduling and manage inbound and outbound calls, emails and other correspondence.
• Support observation ward operations, including preparing the necessary medical documents for doctors’ review.
• Coordinate patient admissions and discharges.
• Attend to patient and visitor enquiries and provide appropriate assistance.
• Work closely with the healthcare team to ensure smooth and efficient patient service operations.

Requirements

• Diploma, NITEC/Higher NITEC in any discipline.
• Prior experience in customer service, frontline operations or a fast-paced work environment would be advantageous.
• Able to perform 3 rotating shiftson a 6-day work week, including weekends and public holidays.
• Service-oriented with good interpersonal and communication skills.
• A good team player who is able towork effectively with different stakeholders.
• Comfortable using IT systems and applications.
• Able to remain composed,organised and responsive in a busy Emergency Department environment.

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