Patient Services & Scheduling Specialist

NATIONAL UNIVERSITY HEALTH SERVICES GROUP PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

NATIONAL UNIVERSITY HEALTH SERVICES GROUP PTE. LTD. is seeking a friendly front desk receptionist to register patients for visits at the Specialist Outpatient Clinic, schedule appointments, and assist with coordinating multiple visits.

You will handle billing, encourage cashless payments, provide financial counselling, and support doctors during consultations, including translations and chaperoning. Entry level candidates are welcome to apply.

Qualifications

• Minimum GCE O Level.
• 1-year experience in customer-related / front desk service preferred.
• Entry level candidates are welcome to apply.
• Working knowledge on computers.
• Good interpersonal and communication skills, able to work with all levels of staff.
• Strong organizational skills.
• Strong passion to serve the patients.

Responsibilities

• Register patients for visits to Specialist Outpatient Clinic.
• Schedule appointments and assist patients to coordinate multiple appointments.
• Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment.
• Provide financial counselling, explain charges and assist patient with various finance schemes available.
• Assist doctor during consultation i.e. chaperone, translation, et cetera.
• Prepare patients for physical examination and take patient's height and weight.
• Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, etc.

Skills

Computer literacy

Interpersonal skills

Communication skills

Organizational skills

Education

GCE O Level

Job description

NATIONAL UNIVERSITY HEALTH SERVICES GROUP PTE. LTD. is seeking a friendly front desk receptionist to register patients for visits at the Specialist Outpatient Clinic, schedule appointments, and assist with coordinating multiple visits.

You will handle billing, encourage cashless payments, provide financial counselling, and support doctors during consultations, including translations and chaperoning. Entry level candidates are welcome to apply.