Clinic Patient Experience Specialist

National University Polyclinics; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

National University Polyclinics is seeking a Patient Service Associate in Singapore to deliver friendly and efficient service and ensure a warm atmosphere for patients and staff. You will manage registration, appointment bookings, cashiering, and provide billing information support.

The role involves assisting doctors and nurses, handling inquiries, and supporting clinic administration. 5-day work week; 2-year contract with potential extension or conversion based on performance.

Qualifications

• GCE 'N' Level or above.
• Proficient with multiple computer systems.
• Strong communication and interpersonal skills; second language helpful.
• Able to multitask in a fast-paced hospital environment.
• Comfortable working in inpatient wards and clinics when needed.

Responsibilities

• Support patient journey: registration, discharge, appointment bookings, and cashiering.
• Assist doctors/nurses with documents and provide chaperone support.
• Handle emails and phone inquiries.
• Assist clinic manager with administrative duties.
• Perform ad-hoc duties as required.

Skills

Computer proficiency

Team player

Multitasking

Communication skills

Education

GCE N Level

Job description

National University Polyclinics is seeking a Patient Service Associate in Singapore to deliver friendly and efficient service and ensure a warm atmosphere for patients and staff. You will manage registration, appointment bookings, cashiering, and provide billing information support.

The role involves assisting doctors and nurses, handling inquiries, and supporting clinic administration. 5-day work week; 2-year contract with potential extension or conversion based on performance.