Patient Experience Lead: Front Desk & Scheduling

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Sengkang General Hospital Pte. Ltd. in Singapore invites applications for a frontline patient services role.

You will deliver professional customer service, manage registration and appointment scheduling, and handle cashiering to ensure efficient clinic operations. You will also assist the nursing and clinical staff with patient-related activities, requiring good communication and interpersonal skills, and a diploma or suitable certification.

Qualifications

• Diploma/Nitec in Service Skills or GCE 'O' Level is required.
• Healthcare, hospitality or customer service experience is advantageous.
• Proficient in MS Office applications.
• Customer-oriented with good communication and interpersonal skills.

Responsibilities

• Provide professional customer service to ensure smooth clinic operations.
• Handle frontline duties including registration, appointment scheduling and cashiering.
• Support nursing and clinical staff with patient-related activities.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma/Nitec in Service Skills or GCE O Level

Tools

MS Office

Job description

Sengkang General Hospital Pte. Ltd. in Singapore invites applications for a frontline patient services role.

You will deliver professional customer service, manage registration and appointment scheduling, and handle cashiering to ensure efficient clinic operations. You will also assist the nursing and clinical staff with patient-related activities, requiring good communication and interpersonal skills, and a diploma or suitable certification.