Patient Services & Clinic Operations Specialist

EnviroDynamics Solutions Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

EnviroDynamics Solutions Pte Ltd is seeking a Patient Service Associate/Clinic Assistant to support patients and streamline clinic operations at our West Singapore location. The role emphasizes empathy, accuracy in registration and billing, and maintaining a smooth clinic environment.

You will work with medical and allied health staff to schedule visits, manage queues, and guide patients in using kiosks and mobile apps.

Qualifications

• Possess N' or O' Level, NITEC or Diploma Certificate.
• Preferably 1 year of experience as a Patient Service Associate or Clinic Assistant in healthcare settings.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Respond promptly to patient and caregiver enquiries with empathy and service professionalism.
• Adhere to operational standards and protocols to ensure a safe and consistent care environment.
• Manage patient feedback constructively and elevate complex cases to the appropriate supervisor when required.
• Carry out patient registration and verification accurately, safeguarding confidentiality at all times.
• Process payments and billing with precision, ensuring timely completion within the same day.
• Maintain readiness of all clinic facilities, including waiting areas and self-service stations.
• Ensure smooth operations and prepared to receive the first patient ahead of scheduled appointment times.
• Assist medical and allied health professionals during consultations to enable smooth clinic flow.
• Coordinate and schedule first-visit and follow-up appointments based on clinical needs.
• Manage patient waiting times and provide timely updates to keep patients informed.
• Monitor and clear system work queues within the same working day.
• Be prepared to rotate across different clinics or service points when needed.
• Guide patients on the use of digital tools such as kiosks and mobile applications.

Skills

Empathy

Communication

Interpersonal skills

Multitasking

Team player

Education

N' or O' Level; NITEC or Diploma

Tools

Kiosks

Mobile apps

Job description

EnviroDynamics Solutions Pte Ltd is seeking a Patient Service Associate/Clinic Assistant to support patients and streamline clinic operations at our West Singapore location. The role emphasizes empathy, accuracy in registration and billing, and maintaining a smooth clinic environment.

You will work with medical and allied health staff to schedule visits, manage queues, and guide patients in using kiosks and mobile apps.