Patient Service & Front Desk Specialist

TMVC SINGAPORE PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

International Medical Clinic (IMC) seeks a Patient Service Officer to be the first contact for patients across in-person, phone, and email channels, blending front desk reception with call-centre duties to support family, pediatric, and travel medicine services.

Under the supervision of the Patient Service Supervisor, you will greet patients, manage registrations and bookings, handle inquiries, assist with insurance billing, and maintain accurate records.

Qualifications

• 2 years’ experience in healthcare, clinic, or patient/customer service preferred.
• Proficient in Microsoft Office and clinic management systems.
• Familiarity with medical terminology and clinical workflows is desirable.

Responsibilities

• Front Desk Operations: Manage a clean, organized, welcoming patient service desk and waiting area.
• Patient Interaction: Greet and assist patients, manage check-ins, registrations and bookings.
• Appointment Management: Schedule, reschedule, and coordinate in-clinic and via phone/email appointments.
• Call Centre Duties: Handle high volumes of calls and triage clinic queries.
• Email & Communication Management: Respond to patient emails and confirm online bookings.
• Insurance & Billing Support: Assist with IDB tasks, update billing details, collect payments.
• Clinical Coordination: Support referrals, lab handovers, and follow-up scheduling.
• Telehealth & Documentation: Conduct basic tele-triage and maintain patient records.
• End-of-Day Procedures: Close the clinic, balance transactions, and lock up.

Skills

Customer service

Multitasking

Communication skills

Team player

Education

NITEC / Higher NITEC / Diploma in Healthcare Administration

Tools

MS Office

Clinic management systems

Job description

International Medical Clinic (IMC) seeks a Patient Service Officer to be the first contact for patients across in-person, phone, and email channels, blending front desk reception with call-centre duties to support family, pediatric, and travel medicine services.

Under the supervision of the Patient Service Supervisor, you will greet patients, manage registrations and bookings, handle inquiries, assist with insurance billing, and maintain accurate records.