Front Desk & Patient Services Technician

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a frontline patient services associate to support hospital or clinic reception operations. You will assist patients with registration and appointment-related matters, ensuring a warm and professional experience.

You will also coordinate referrals and follow-ups, handle general enquiries and payments, and maintain clear communication with patients and internal teams to support smooth service delivery in a fast-paced healthcare setting.

Qualifications

• Minimum GCE ‘N’ Level / ‘O’ Level, NITEC, or equivalent qualification
• Good customer service, communication and interpersonal skills
• Service-oriented and hands-on mindset with a caring and empathetic attitude toward patients
• Comfortable working in a fast-paced healthcare environment

Responsibilities

• Assist patients with registration and appointment-related matters
• Support the coordination of referrals and follow-up arrangements
• Attend to general enquiries and payment transactions professionally
• Provide frontline assistance and ensure a positive patient experience
• Address feedback or service-related concerns appropriately and escalated when required
• Maintain effective communication with patients and internal teams
• Support operations at designated service points according to roster arrangements
• Assist with basic health screening activities such as recording patients’ height, weight, and blood pressure readings

Skills

Customer service

Communication

Interpersonal skills

Empathy

Patient care

Education

GCE N/O Level or equivalent

Job description

RECRUIT EXPRESS PTE LTD is seeking a frontline patient services associate to support hospital or clinic reception operations. You will assist patients with registration and appointment-related matters, ensuring a warm and professional experience.

You will also coordinate referrals and follow-ups, handle general enquiries and payments, and maintain clear communication with patients and internal teams to support smooth service delivery in a fast-paced healthcare setting.