Patient Service Associate (Smileworks)

Royce Dental Group; Singapore; On-site; SGD 30,000 - 40,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

Performance Bonus

Incentives

Medical and dental benefits

Job summary

Royce Dental Group in Singapore is looking for a front-desk staff to manage patient enquiries and assist with treatment processes. Responsibilities include registering patients, collecting payments, and maintaining clinic cleanliness.

The ideal candidate should possess good communication skills and be bilingual to engage with diverse patients. Benefits include annual leave, performance bonuses, and training for new hires, ensuring a supportive environment even for those without prior experience.

Qualifications

• Prior experience in dental or healthcare front‑desk/reception role is an advantage.
• Good command of spoken and written English.
• Team player with good interpersonal skills.

Responsibilities

• Attend to all patients’ enquiries promptly.
• Register patients for appointments or walk-in treatment.
• Dispense medication and collect payments after treatment.

Skills

Communication skills

Interpersonal skills

Computer literacy

Bilingualism (English and Mandarin/Malay/Tamil)

Job description

Responsibilities

• Attend all patients’ enquiries, either through call‑in or walk‑in, promptly and courteously.
• Register patients either for appointment or walk‑in treatment.
• After treatment, discharge patients by dispensing medication, collecting accurate payments, and scheduling next appointments.
• Collect payment accurately in any mode of payment (cash, NETS, credit card, etc.).
• Key in every treatment charge and sales of dental products in clinic management software.
• Issue medical receipts and medical certificates.
• File patients’ treatment cards correctly.
• Maintain the cleanliness and neatness of the clinic at all times.
• Support basic clinical tasks during peak hours or as assigned.

Requirements

• All applicants are welcome to apply; prior experience in dental or healthcare front‑desk/reception role is an advantage.
• Computer literate.
• Team player with good communication and interpersonal skills.
• Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.
• On‑the‑job training will be provided to candidates with no prior experience.

Working Arrangement

5 days work week inclusive of weekends/night shifts.

Staff Benefits

• Annual Leave, Birthday Leave, Family Care Leave.
• AWS, Performance Bonus and monthly Incentives.
• Benefits for medical, dental care, personal development, education support and more.