Patient Service Associate, Outpatient (2-year Contract)*(10158) - Alexandra Hospital

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

National University Health System Pte. Ltd. is seeking a Patient Service Associate to deliver friendly and efficient customer service, creating a welcoming atmosphere for patients and staff across clinics.

You will manage registrations, appointments, cashiering, and inquiries, assist doctors and nurses with documentation, and support clinic managers with administrative tasks. The role requires at least O Levels or a diploma, good computer skills, and strong communication; multitasking in a

Qualifications

• O Levels or Diploma required.
• Proficient in computer skills and multiple systems preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Experience in hospital, healthcare, or service industry is an advantage.

Responsibilities

• Ensure clinic readiness to achieve service standards.
• Register patients accurately, book appointments, and handle cashiering and billing inquiries.
• Provide chaperone support to doctors/nurses and prepare documents.
• Handle emails and phone inquiries and assist clinic manager with admin tasks.
• Perform ad-hoc duties as assigned and support smooth patient flow.

Skills

Customer service

Team player

Communication

Multitasking

Education

O Levels / Diploma

Job description

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least "O" Levels/Diploma.
• Proficient in computer skills, handling multiple systems will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

Working schedule

5-day work week (Monday to Friday, 8am to 5pm or 8:30am to 6pm, depending on the respective hiring clinic)

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.