Outpatient Services Associate

ST LUKE'S HOSPITAL; Singapore; Presencial; SGD 32.000 - 46.000; Jornada completa

Descripción de la vacante

ST LUKE'S HOSPITAL is seeking a diligent frontline staff member to assist with patient registration, appointment scheduling, billing, and cash handling. You will provide financial counselling and explain government subsidies while coordinating multiple outpatient services.

Join a dynamic team to handle phone inquiries, triage callers, and support clinicians with administrative tasks. Experience in healthcare IT systems is advantageous and good interpersonal skills are essential.

Formación

• Minimum GCE O level or equivalent and above.
• At least 2 years of working experience in customer service and/or health care services.
• A team player with good interpersonal communication skills.
• Able to multi-task and work in a fast-paced and dynamic environment.
• Proficient in Microsoft Office and data collation.
• Experience with healthcare IT systems (e.g. SAP, EPIC and Clinic Assist) will be an advantage.

Responsabilidades

• Manage service counters for patient registration, appointment scheduling and payment.
• Register patients for outpatient visits and services efficiently.
• Provide financial counselling to clients, explain charges and assist with government subsidy schemes.
• Perform billing processes and manage cash float, including payment collection for services rendered.
• Manage appointment scheduling and coordinate multiple appointments accurately.
• Manage hospital general and outpatient services appointment lines.
• Answer and triage all phone calls and address inquiries and transfer to relevant departments.
• Manage phone enquiries for outpatient services including referrals and appointments.
• Undertake general administrative duties and frontline initiatives.
• Provide administrative support such as filing, data entry and claims submission.
• Manage email inquiries promptly.
• Assist clinicians in general administrative duties.
• Perform service recovery and participate in service improvement projects.

Conocimientos

Customer service

Interpersonal communication

Multi-tasking

Data entry

Microsoft Office

Educación

GCE O Level equivalent

Herramientas

SAP

EPIC

Clinic Assist

Descripción del empleo

Responsibilities

1. Manage service counters for patient registration, appointment scheduling and payment
   • Register patients for outpatient visits and services efficiently
   • Provide financial counselling to clients, explain charges and assist with various government subsidy schemes available
   • Perform billing processes and manage cash float, including payment collection for the services rendered, and be accountable for payment collected
   • Manage appointment scheduling and coordinate for multiple appointments accurately
2. Manage hospital general and outpatient services appointment lines
   • Answer and triage all phone calls and address callers' general inquiries and feedbacks and/or or transfer calls to the relevant department or personnel
   • Manage phone enquiries for outpatient services efficiently, including queries for outpatient referrals and appointments
3. Undertake general administrative duties and frontline initiatives
   • Provide administrative support such as filing, data entry and claims submission
   • Manage email inquiries promptly
   • Assist clinicians in general administrative duties
   • Perform service recovery
   • Participate in service improvement project(s)
   • Undertake other general administrative duties and frontline initiatives as assigned

Requirements

• Minimum GCE "O" level or equivalent and above
• At least 2 years of working experience in customer service and/or health care services
• A team player with good interpersonal communication skills
• Able to multi-task and work in a fast-paced and dynamic environment
• Meticulous in handling administrative tasks
• Proficient in Microsoft Office and data collation
• Experience with healthcare IT systems (e.g. SAP, EPIC and Clinic Assist) will be an advantage