Patient Service Associate, Specialist Outpatient Clinic*

NUHS@Home; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NUHS@Home is seeking an enthusiastic Ancillary team member to join National University Hospital in Singapore. You will deliver friendly, efficient customer service to patients and visitors, contributing to a welcoming hospital environment.

You will register and screen patients, assist with billing, support clinical staff, and help maintain waiting areas. You will also promote kiosk and NUHS mobile app use and participate in routine clinic tasks to ensure smooth operations.

Qualifications

• Minimum N level with healthcare experience.
• Healthcare or service industry experience preferred.
• Proficient in computer skills.
• Strong teamwork and interpersonal communication.
• Able to multitask in a fast-paced environment.

Responsibilities

• Deliver friendly, efficient customer service to patients and visitors.
• Register patients and screen for appointments with accuracy and privacy.
• Assist with billing and collection of payments on the same day.
• Support clinicians and therapists to ensure smooth clinic operations.
• Engage patients to use kiosks and NUHS apps and maintain waiting-area readiness.
• Participate in general clinic tasks and quality improvement activities.

Skills

Patient service

Communication

Multitasking

Computer skills

Team player

Education

N level

Tools

EPIC

Job description

Job ID: 6293

Job Function: Ancillary

Institution: National University Hospital

Job Purpose

• To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all internal and external customer/patients.
• With the key aim to provide excellence patient care and satisfaction.

Duties and Responsibilities

• Primary Duties and Responsibilities
  • Incredible care for patients:
    • Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
    • Ensure compliance to SOC Operations Standards
    • Handle patient feedback and ensure timely escalation to Service Team Leader / Service Executive whenever necessary.
  • Counter assistant
    • Perform registration and screening of patients, with accuracy and no data breach.
    • Ensure accurate billing and timely collection of payment on the same day.
    • Ensure compliance to clinic facilities readiness, e.g. Patient waiting area and self-service kiosks
    • Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
  • Room assistant
    • Assist clinicians and/or therapists for a smooth clinic consultation.
    • Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
    • Manage wait time and keep patient updated in a timely manner.
    • Monitor and clear EPIC workqueue on same workday.
  • Incredible care for staff:
    • Be ready for deployment across all clinics.
  • Create our future:
    • Engage patient on the use of kiosks and NUHS mobile application.
    • Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
• Secondary Duties and Responsibilities
  • Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive (e.g.: admin support duties, statistics etc.).
  • Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).

Job Specification/ Requirements

• Minimum “N” level holder with relevant healthcare experience.
• Healthcare or service or related industry is preferred.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.