Patient Service Associate, Orthopaedic Centre (2-year Contract)(10550) – Alexandra Hospital

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

National University Health System Pte. Ltd. invites applications for a Patient Service Associate to deliver friendly, efficient service and create a welcoming atmosphere for patients and staff.

The role supports registration, discharge, appointment bookings, cashiering and insurance information for billing, and provides chaperone assistance to clinicians. The 2-year contract involves assisting with administrative duties, hospital-wide coverage, and handling inquiries by phone and email in a

Qualifications

• GCE 'N' Level or above.
• Proficient in computer skills with multiple systems advantage.
• Team player with strong communication and interpersonal skills.
• Able to multitask in a fast-paced hospital setting.
• Willing to work in inpatient wards if required; hospitality/service experience is an advantage.
• Comfortable working in different clinics when needed.

Responsibilities

• Ensure clinic readiness to meet service standards.
• Assist with registration, discharge, appointment bookings, cashiering and billing inquiries.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to emails and phone enquiries.
• Assist clinic manager with administrative duties.
• Perform ad-hoc duties as assigned.

Skills

Computer skills

Communication skills

Interpersonal skills

Multitasking

Second language advantage

Inpatient ward exposure

Education

GCE 'N' Level and above

Job description

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Preferably GCE 'N' Level and above.
• Proficient in computer skills, handling multiple systems will be an advantage.
• Team player with good communication and interpersonal skills.Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

Working schedule

5-day work week (Monday to Friday, 8am to 5pm or 8:30am to 6pm)

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.