Patient Service Associate (Wards)

Tan Tock Seng Hospital; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

A healthcare facility in Singapore is looking for a Patient Service Associate for its inpatient ward team. This role involves managing patient admissions, transfers, and discharges, as well as providing frontline support for nurses and doctors. Candidates should have a diploma or equivalent, strong interpersonal skills, and be comfortable multitasking in a busy environment. The position requires working shifts, including weekends, and emphasizes teamwork and professionalism in the healthcare setting.

Qualifications

• Diploma in any discipline or equivalent qualifications.
• Comfortable multi-tasking in a fast-paced environment.
• Strong interpersonal and numeracy skills.
• Proficient with multiple computer systems.
• Team player with a service-oriented mindset.

Responsibilities

• Manage patient admissions, transfers, and discharges accurately and promptly.
• Handle appointment scheduling and administrative tasks.
• Maintain and update patient records using hospital systems.
• Respond to urgent ward requests from nurses and doctors.
• Support smooth ward operations in a fast-paced environment.

Skills

Interpersonal skills

Numeracy skills

Service-oriented mindset

Ability to multi-task

Computer proficiency

Education

Diploma in any discipline or GCE ‘A’ / ‘O’ Level or Higher NITEC (Business Studies) or NITEC (Service Skills)

Job description

Patient Service Associate (Inpatient Ward)

Fast‑Paced | Frontline Care | Meaningful Work

About The Role

We are looking for a dedicated and service‑oriented Patient Service Associate (PSA) to join our inpatient ward team. This role sits at the heart of ward operations and plays a critical part in ensuring patients, families, nurses, and doctors experience smooth, timely, and professional support throughout a patient’s stay.

If you thrive in a busy environment, are comfortable multitasking, and take pride in staying calm, focused, and professional even when demands come rapidly, this role will suit you well.

Why This Role Matters

• You are often the first and constant point of contact for patients and families
• Your efficiency directly supports nurses and doctors to focus on clinical care
• Your work ensures accurate admissions, timely discharges, and proper records

This is a role for someone who values purposeful work, understands the importance of details, and finds satisfaction in helping others—even on challenging days.

What You’ll Be Doing

Frontline Patient & Ward Support

• Manage patient admissions, transfers, and discharge procedures accurately and promptly
• Handle appointment scheduling and administrative coordination
• Maintain and update patient records using hospital systems with high accuracy
• Respond to ward requests from nurses and doctors, often concurrently, while staying focused and composed

Operational Excellence

• Multi‑task across systems, phone calls, walk‑in queries, and urgent ward requests
• Work confidently with computers and clinical support systems
• Support smooth ward operations in a dynamic, fast‑paced environment

This role requires working 2 shifts, including weekends, and being comfortable in an environment where interruptions are frequent and priorities can change quickly.

Who Will Thrive In This Role

You’ll do well if you:

• Enjoy structured work but can adapt quickly when situations change
• Take pride in being reliable, professional, and supportive
• Value teamwork and understand the pressures of a hospital environment

Requirements

• Diploma in any discipline or GCE ‘A’ / ‘O’ Level or Higher NITEC (Business Studies) or NITEC (Service Skills)
• Comfortable multi‑tasking in a fast‑paced setting
• Strong interpersonal and numeracy skills
• Computer‑savvy and confident working with multiple systems
• Team player with a service‑oriented mindset

Who This Role Is Ideal For

• Individuals who enjoy structured, meaningful frontline work
• Candidates considering a long‑term career in healthcare support
• Those who take pride in staying professional under pressure
• People who want to contribute directly to patient care, even without a clinical role