Patient Service Associate (Clinic J)

Tan Tock Seng Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare facility in Singapore is seeking a service-oriented individual to deliver excellent frontline services to patients. The role involves handling patient registrations, appointment scheduling, and assisting doctors with medical reviews. Candidates should have a diploma and be proficient with computer applications. This position requires multi-tasking skills in a fast-paced environment. Shift work may be necessary based on clinic operations.

Qualifications

• Able to multi-task in a fast-paced and dynamic environment.
• Team player with good organisational and interpersonal skills.
• Passion in providing excellent customer service.

Responsibilities

• Demonstrate care, empathy and professionalism in delivering frontline services.
• Handle registration of patients' visits and appointment scheduling.
• Assist doctors with patients' medical reviews.

Skills

Customer service

Organisational skills

Interpersonal skills

Multi-tasking

Proficiency in computer applications

Education

Diploma in any discipline / GCE 'A' / 'O' Level / Higher NITEC in Business Studies / NITEC in Service Skills

Job description

Challenges

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments and provide financial counselling. In addition, you will handle the administration of patients' records and assist doctors with patients' medical reviews in the consultation rooms.

Requirements

• Diploma in any discipline / GCE 'A' / 'O' Level / Higher NITEC in Business Studies / NITEC in Service Skills
• Able to multi-task in a fast-paced and dynamic environment
• Team player with good organisational and interpersonal skills
• Passion in providing excellent customer service
• Proficiency in computer applications is a must

Clinic J provides specialist outpatient consultation to patients with proven or suspected infections. This clinic needs to respond to potential infectious disease threats and in case of an outbreak, staff may need to work a 3-rotating shift. During peace time, staff will be on a 5.25 work schedule (Alternate Saturdays, Staggered Office hours)