Clinic Receptionist

LIVINGSTONE HEALTH LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Livingstone Health Ltd. in Singapore is seeking a proactive Clinic Receptionist to support patient care, vendor liaison and daily administrative operations of our clinic.

Key duties include answering phone calls, scheduling appointments, maintaining patient records, assisting with health insurance claims and online billing, coordinating communications, arranging admissions and stocking items, and helping with clinical support to ensure a safe, clean environment.

Qualifications

• Minimum 'O' Levels or equivalent.
• Relevant experience in clinic/healthcare setting preferred.
• Excellent interpersonal and communication skills.
• Able to work on weekends.

Responsibilities

• Answer telephone calls and schedule patient appointments.
• Obtain, key and maintain patient data records; manage communications.
• Assist in health insurance claims process and online billing.
• Arrange hospital admission, laboratory, and imaging services when required.
• Assist in the mediation between patients and healthcare providers.
• Oversee inventory, purchasing and maintenance of clinic equipment.
• Dispensing of medications and provide financial counselling where needed.
• Chaperone during consultations and ensure safety and cleanliness of premises.

Skills

Interpersonal skills

Communication skills

Organizational skills

Computer literacy

Education

O-levels or equivalent

Tools

Billing software

Insurance claims system

Job description

We are seeking a dedicated Clinic Receptionist who can proactively address issues that arise in patient care and vendor liaison as well as to assist in the daily administrative operations of our clinic.

Job Scope includes and is not limited to:

Receptionist Duties:

• Answer telephone calls, and schedule patient appointments
• Answer queries about the clinic.

Administrative Duties:

• Obtain, key and maintain patient data records
• Provide clear guidance on basic clinical procedures
• Assist in patient health insurance claims process
• Assist in online billing system and claiming for panel insurances
• Manage internal and external communications
• Arrange hospital admission, laboratory, and imaging services when required
• Assist in the mediation process between patients and healthcare providers
• Manage the clinic's inventory count and assist to order stock and supplies when low.
• Oversee the purchasing, maintenance, and repair of clinic equipment when required.

Clinical Duties:

• Dispensing of medications
• Financial counselling
• Chaperone/Accompany the Doctor during consultation when required
• Ensure the safety and cleanliness of the premises and consultation rooms
• Sterilize medical equipment and sanitize designated areas.

Job Requirements;

• Minimum 'O' Levels or equivalent
• Relevant experience in clinic / healthcare setting preferred.
• Excellent interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.
• Excellent written and verbal communication skills.
• Excellent organizational skills to ensure that quality services are provided.
• Computer literate/savvy
• Able to work on weekends