Patient Service Associate, Cardiac Clinics

NATIONAL HEART CENTRE OF SINGAPORE PTE LTD; Singapore; On-site; SGD 2,500 - 3,800; Full time

Job summary

NATIONAL HEART CENTRE OF SINGAPORE PTE LTD is seeking a frontline Clinic Administrator to handle registration, appointment scheduling, and payment collection, ensuring efficient patient flow in the clinic.

You will assist doctors, radiographers and patients in consultation and scan rooms, conduct basic patient assessments, coordinate tests/procedures, liaise with departments on appointments, and brief patients on preparation steps to ensure smooth visits.

Qualifications

• Diploma or certificate in Clinic Practice/Healthcare administrative support (or equivalent).
• Proficient in Microsoft Office applications.
• Pleasant disposition with good communication skills.

Responsibilities

• Frontline duties: registration, appointment scheduling and payment collection.
• Support service improvement initiatives to ensure smooth patient flow in the clinic.
• Assist doctors, radiographers and patients in consultation and scan rooms; conduct basic patient assessments.
• Coordinate transfer of patients to scanner table and liaise with departments on test/procedure appointments.
• Brief patients on preparation needed prior to tests/procedures.

Skills

Microsoft Office

Communication

Bilingual

Education

Diploma or Certificate in Clinic Practice/Healthcare Administrative Support

Job description

You will perform frontline duties in the area of registration, appointment scheduling and payment collection, and provide support to service improvement initiatives/projects to ensure smooth and efficient patient flow in the clinic.

You are required to handle patient service duties such as providing assistance to doctors, radiographers and patients in the consultation and scan rooms, conducting basic patient assessments, transfer of patients to the scanner table, liaising with various departments on patients' appointments for tests/procedures, and briefing patients on the preparation needed prior to their tests/procedures.

Job Requirements

• A general Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)