Patient Service Associate (Diagnostic Radiology)

Tan Tock Seng Hospital; Singapore; On-site; SGD 22,320 - 31,248; Full time

Benefits offered by this job

Structured work schedule

On-the-job training

Supportive team environment

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate to provide professional service to patients. The role involves registering patients, managing appointments, and helping with financial transactions. Candidates should have a diploma or relevant qualifications and possess good communication skills. Experience in customer service is preferred, though training will be provided. Work hours include weekdays and alternating Saturdays, contributing to a balanced work environment.

Qualifications

• Diploma in any discipline or GCE 'A' / 'O' Levels or Higher NITEC (Business Studies) or NITEC (Service Skills).
• Comfortable multitasking in a fast-paced, people-centered environment.
• Frontline or customer service experience is an advantage (training provided).

Responsibilities

• Provide warm, professional, and empathetic frontline service to patients.
• Register patients for visits and manage appointment scheduling.
• Handle payment collection and basic financial transactions accurately.
• Maintain and update patient records with care and confidentiality.
• Work closely with clinical and administrative teams.

Skills

Good communication skills

Team-oriented personality

Customer service experience

Basic proficiency in computer applications

Education

Diploma or GCE 'A'/ 'O' Levels or Higher NITEC

Job description

Patient Service Associate (Frontline Healthcare)

Responsibilities

• Provide warm, professional, and empathetic frontline service to patients
• Register patients for visits and manage appointment scheduling
• Handle payment collection and basic financial transactions accurately
• Maintain and update patient records with care and confidentiality
• Offer clear financial counselling and guidance to patients when required
• Work closely with clinical and administrative teams to ensure a smooth patient experience

Qualifications

• Diploma in any discipline or GCE ‘A’ / ‘O’ Levels or Higher NITEC (Business Studies) or NITEC (Service Skills)
• Comfortable multitasking in a fast‑paced, people‑centred environment
• Friendly, team‑oriented personality with good communication skills
• Frontline or customer service experience is an advantage (training provided)
• Basic proficiency in computer applications

Working Hours

• Mondays to Fridays with alternate Saturdays (half‑day)
• Staggered office hours to support work‑life balance
• Rostered Sunday duty: once every 6 weeks

Why Join Us

• Purpose‑driven role in the healthcare sector
• Structured work schedule with predictability
• Opportunity to build long‑term skills in patient care and healthcare operations
• Supportive team environment with on‑the‑job training