Patient Service Associate (Operating Theatre)

Tan Tock Seng Hospital; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Tan Tock Seng Hospital invites applications for a Senior / Patient Service Associate to support day-to-day ward operations and frontline administrative tasks. You will work closely with nurses, doctors and other healthcare professionals to ensure admissions, transfers and discharges are processed accurately and efficiently.

You will handle patient communications, appointments, and billing processes while maintaining patient information in hospital systems.

Qualifications

• Diploma or NITEC in any discipline or related studies.
• Good numeracy and attention to detail.
• Customer-oriented with strong communication skills.
• Comfortable working with multiple hospital systems.

Responsibilities

• Manage patient admissions, transfers and discharge procedures accurately.
• Coordinate appointments and other patient-related administrative arrangements.
• Maintain and update patient information in hospital systems.
• Contact patients before procedures to confirm timing and prep requirements.
• Process payments and provide financial counselling for procedures.
• Attend to enquiries from patients and families in a professional manner.
• Provide admin support to nurses, doctors and healthcare staff.
• Support OT and Endoscopy operations and scheduling.
• Retrieve patient records via EMR to support clinical operations.
• Liaise with vendors and manage supplies and inventory.
• Handle mail, documents and correspondence in a timely manner.

Skills

Customer service

Interpersonal skills

Communication

Numeracy

Multitasking

Team player

Computer literacy

EMR systems

Education

Diploma / NITEC

Tools

Electronic Medical Record (EMR) systems

Job description

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospital ofNHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than60 clinical disciplines.

Overview

As a Senior / Patient Service Associate, you play an important role in supporting the smooth day-to-day operations of the ward. You will provide frontline administrative support to patients and their families, while working closely with nurses, doctors and other healthcare professionals to ensure that patient admissions, transfers, discharges and other administrative processes are handled accurately and efficiently.

Responsibilities

Patient Operations & Service Coordination

• Manage patient admissions, transfers and discharge procedures accurately and promptly.
• Coordinate appointments and other patient-related administrative arrangements.
• Maintain and update patient information and records accurately in hospital systems.
• Contact patients prior to scheduled procedures to confirm admission timings and provide pre-procedure instructions, including fasting and preparation requirements.
• Process payment processing and financial counselling for surgical procedures and services, supporting a smooth and transparent patient experience.
• Attend to enquiries from patients and their family members in a professional and service-oriented manner.
• Provide timely administrative support to nurses, doctors and other healthcare professionals.

Clinical & Operational Support

• Support daily operations for Operating Theatre (OT) and Endoscopy services.
• Prepare and distribute elective procedure listings to nursing teams to facilitate patient scheduling and workflow coordination.
• Retrieve and track patient records through Electronic Medical Record systems to support clinical operations and patient care.
• Attend to enquiries from patients, visitors, and internal stakeholders in a professional, courteous, and timely manner.
• Assist with departmental administrative processes to support efficient service delivery.

Administrative, Logistics & Vendor Coordination

• Provide administrative support for the day-to-day operations of the department.
• Liaise with vendors and suppliers regarding goods receipt, invoicing, and supply coordination.
• Monitor and replenish departmental inventory, including patient amenities, next-of-kin supplies, and dry rations.
• Manage stationery, departmental supplies, pantry inventory, catering arrangements, and locker administration.
• Handle incoming and outgoing correspondence, documents, and mail in an organised and timely manner.

Requirements

• Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills.
• Customer-oriented with good interpersonal and communication skills.
• Good numeracy skills and attention to detail.
• Computer-savvy and comfortable working with multiple systems.
• Able to multitask effectively in a fast-paced environment.
• Service-oriented, responsible and a strong team player.
• Required to work 2 rotating shifts.
• Required to work on weekends and public holidays, where applicable.
• Candidates should be comfortable working in a busy ward environment where priorities may change quickly.

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