Patient Service Associate, Orthopaedic Centre (2-year Contract)

National University Polyclinics; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

National University Polyclinics is seeking a Patient Service Associate in Singapore to deliver friendly and efficient service and ensure a warm atmosphere for patients and staff. You will manage registration, appointment bookings, cashiering, and provide billing information support.

The role involves assisting doctors and nurses, handling inquiries, and supporting clinic administration. 5-day work week; 2-year contract with potential extension or conversion based on performance.

Qualifications

• GCE 'N' Level or above.
• Proficient with multiple computer systems.
• Strong communication and interpersonal skills; second language helpful.
• Able to multitask in a fast-paced hospital environment.
• Comfortable working in inpatient wards and clinics when needed.

Responsibilities

• Support patient journey: registration, discharge, appointment bookings, and cashiering.
• Assist doctors/nurses with documents and provide chaperone support.
• Handle emails and phone inquiries.
• Assist clinic manager with administrative duties.
• Perform ad-hoc duties as required.

Skills

Computer proficiency

Team player

Multitasking

Communication skills

Education

GCE N Level

Job description

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Preferably GCE 'N' Level and above.
• Proficient in computer skills, handling multiple systems will be an advantage.
• Team player with good communication and interpersonal skills.Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

5-day work week (Monday to Friday, 8am to 5pm or 8:30am to 6pm)

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.