Patient Payments & Collections Specialist

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 32,000 - 45,000; Full time

Job summary

Singapore General Hospital Pte Ltd in Singapore is seeking a proactive Patient Service Associate to manage Self-Pay and Corporate Accounts and drive timely collection activities for prompt payment. The role emphasizes early intervention, empathetic communication with patients and corporate clients, securing payments or negotiated resolutions, and maintaining comprehensive case documentation.

The successful candidate will collaborate with internal stakeholders to resolve billing, payment, and

Qualifications

• GCE N / O / A / NITEC / Diploma in any discipline.
• Relevant experience in collections, accounts receivable, credit control, customer service, or healthcare billing preferred.
• Strong communication and negotiation skills with the ability to handle sensitive conversations professionally.
• Good problem-solving and conflict-resolution skills.
• Detail-oriented with strong documentation and record-keeping abilities.
• Ability to manage multiple accounts and prioritize workload effectively.
• Proficient in Microsoft Office applications and computerized billing or collection systems.
• Able to work independently as well as collaboratively within a team.

Responsibilities

• Manage a portfolio of assigned Self-Pay and Corporate Accounts to achieve collection targets and reduce outstanding receivables.
• Conduct timely follow-up with account holders through appropriate communication channels to secure payment commitments.
• Engage in clear, professional, and empathetic payment discussions with patients, guarantors, and corporate representatives.
• Negotiate and facilitate payment arrangements within approved guidelines.
• Perform early intervention activities to address overdue accounts and prevent unnecessary ageing.
• Monitor account status, payment progress, and follow-up actions to ensure timely resolution.
• Maintain accurate, complete, and up-to-date case records and collection notes in the relevant systems.
• Identify accounts requiring special attention and escalation unresolved, disputed, or complex cases through approved escalation channels.
• Ensure compliance with organizational policies, procedures, and regulatory requirements in all collection activities.
• Collaborate with internal stakeholders to resolve billing, payment, and account-related issues efficiently.
• Prepare reports and provide updates on collection activities and account statuses as required.

Skills

Communication

Negotiation

Customer service

Accounts receivable

Healthcare billing

Problem solving

Documentation

Multitasking

Education

GCE N/O/A/NITEC/Diploma

Tools

Microsoft Office

Billing systems

Job description

Singapore General Hospital Pte Ltd in Singapore is seeking a proactive Patient Service Associate to manage Self-Pay and Corporate Accounts and drive timely collection activities for prompt payment. The role emphasizes early intervention, empathetic communication with patients and corporate clients, securing payments or negotiated resolutions, and maintaining comprehensive case documentation.

The successful candidate will collaborate with internal stakeholders to resolve billing, payment, and