Senior Patient Financial Services Specialist

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking a detail-oriented Accounts Receivable Specialist to manage self-pay and corporate accounts, conducting timely collections and clear payment conversations to secure resolutions.

You will review balances, contact information, and payer documentation, prioritize cases by value, and ensure updates during operational reviews. The role emphasizes professional communication with patients, employers, insurers, and internal teams.

Qualifications

• Diploma in a relevant discipline with 1-2 years of experience.
• Experience in customer service will be an advantage.
• Strong interpersonal and communication skills with a customer-oriented mindset.

Responsibilities

• Manage assigned Self-Payor and Corporate Accounts across designated care settings.
• Review balances, billing status, contact information and payer documentation.
• Prioritize cases by value, recoverability, commitment date and risk.
• Follow cases through to payment, resolution, or handover.
• Contact new and early-age accounts within service levels.
• Monitor commitments and follow up on missed commitments.
• Coordinate resolution of billing, documentation, and payer issues with owners.
• Provide accurate case updates during reviews.

Skills

Customer service

Interpersonal skills

Numerical data handling

Education

Diploma in a relevant discipline

Job description

Singapore General Hospital Pte Ltd. is seeking a detail-oriented Accounts Receivable Specialist to manage self-pay and corporate accounts, conducting timely collections and clear payment conversations to secure resolutions.

You will review balances, contact information, and payer documentation, prioritize cases by value, and ensure updates during operational reviews. The role emphasizes professional communication with patients, employers, insurers, and internal teams.