[Contract] Patient Service Associate Executive, Patient Financial Services

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking a detail-oriented Accounts Receivable Specialist to manage self-pay and corporate accounts, conducting timely collections and clear payment conversations to secure resolutions.

You will review balances, contact information, and payer documentation, prioritize cases by value, and ensure updates during operational reviews. The role emphasizes professional communication with patients, employers, insurers, and internal teams.

Qualifications

• Diploma in a relevant discipline with 1-2 years of experience.
• Experience in customer service will be an advantage.
• Strong interpersonal and communication skills with a customer-oriented mindset.

Responsibilities

• Manage assigned Self-Payor and Corporate Accounts across designated care settings.
• Review balances, billing status, contact information and payer documentation.
• Prioritize cases by value, recoverability, commitment date and risk.
• Follow cases through to payment, resolution, or handover.
• Contact new and early-age accounts within service levels.
• Monitor commitments and follow up on missed commitments.
• Coordinate resolution of billing, documentation, and payer issues with owners.
• Provide accurate case updates during reviews.

Skills

Customer service

Interpersonal skills

Numerical data handling

Education

Diploma in a relevant discipline

Job description

Job Description

Manage assigned Self-Payor and Corporate Accounts and performtimely,professionalandaccuratecollection activities. The role focuses on early intervention, clear payment conversations, securing payment or a valid resolution, preventing avoidable ageing,maintainingcomplete caserecordsand escalating unresolved or complex cases through approved channels.

• Manage assigned Self-Payor and Corporate Accounts across designated care settings.


• Review balances, billing status, contactinformationand available payer documentation.


• Prioritisecases by value, recoverability, commitmentdateand operational risk.


• Follow each casethrough topayment, valid resolution, approvedhandoveror reassignment.


• Contact new and early-age accounts within agreed service levels.


• Complete approved follow-up schedules and act before balances migrate into older ageing buckets.


• Use approved contact opportunities tofacilitatepayment and resolution.


• Explain outstanding bills and approved payment channels clearly.


• Secure and record payment commitments orauthorisedarrangements.


• Monitor commitments and follow up promptly on missed commitments.


• Referfinancial-assistanceneeds to theappropriate functionunder prevailing policies.


• Engage patients,authorisedrepresentatives, employers,insurersand internal teams courteously and professionally.


• Coordinate resolution of billing, documentation,insuranceand payer issues with theappropriate owner.


• Provideaccuratecase updates during operational reviews.

Job Requirements

• Diploma in a relevant discipline with minimum 1-2 years of relevant work experience.


• Customer service experience will be an advantage.


• Strong interpersonal and communication skills with a customer-oriented mindset.


• Comfortable working with invoices, accounts, and numerical data.


• Good team player with the ability to collaborate effectively.


• Prior supervisory or team leadership experience preferred.