[Contract] Patient Service Associate, Patient Financial Services (PFS)

Singapore General Hospital Pte Ltd.; Singapore; Presencial; SGD 32 000 - 45 000; Tempo integral

Resumo da oferta

Singapore General Hospital Pte Ltd in Singapore is seeking a proactive Patient Service Associate to manage Self-Pay and Corporate Accounts and drive timely collection activities for prompt payment. The role emphasizes early intervention, empathetic communication with patients and corporate clients, securing payments or negotiated resolutions, and maintaining comprehensive case documentation.

The successful candidate will collaborate with internal stakeholders to resolve billing, payment, and

Qualificações

• GCE N / O / A / NITEC / Diploma in any discipline.
• Relevant experience in collections, accounts receivable, credit control, customer service, or healthcare billing preferred.
• Strong communication and negotiation skills with the ability to handle sensitive conversations professionally.
• Good problem-solving and conflict-resolution skills.
• Detail-oriented with strong documentation and record-keeping abilities.
• Ability to manage multiple accounts and prioritize workload effectively.
• Proficient in Microsoft Office applications and computerized billing or collection systems.
• Able to work independently as well as collaboratively within a team.

Responsabilidades

• Manage a portfolio of assigned Self-Pay and Corporate Accounts to achieve collection targets and reduce outstanding receivables.
• Conduct timely follow-up with account holders through appropriate communication channels to secure payment commitments.
• Engage in clear, professional, and empathetic payment discussions with patients, guarantors, and corporate representatives.
• Negotiate and facilitate payment arrangements within approved guidelines.
• Perform early intervention activities to address overdue accounts and prevent unnecessary ageing.
• Monitor account status, payment progress, and follow-up actions to ensure timely resolution.
• Maintain accurate, complete, and up-to-date case records and collection notes in the relevant systems.
• Identify accounts requiring special attention and escalation unresolved, disputed, or complex cases through approved escalation channels.
• Ensure compliance with organizational policies, procedures, and regulatory requirements in all collection activities.
• Collaborate with internal stakeholders to resolve billing, payment, and account-related issues efficiently.
• Prepare reports and provide updates on collection activities and account statuses as required.

Conhecimentos

Communication

Negotiation

Customer service

Accounts receivable

Healthcare billing

Problem solving

Documentation

Multitasking

Formação académica

GCE N/O/A/NITEC/Diploma

Ferramentas

Microsoft Office

Billing systems

Descrição da oferta de emprego

Job Overview

We are seeking a proactive and results-oriented Patient Service Associate to manage assigned Self-Pay and Corporate Accounts. The successful candidate will be responsible for conducting timely, professional, and accurate collection activities to ensure prompt payment and minimize overdue accounts.

This role emphasizes early intervention, effective communication with patients and corporate clients, securing payments or mutually agreed resolutions, preventing avoidable account ageing, maintaining comprehensive case documentation, and escalating unresolved or complex cases through established channels.

Key Responsibilities

• Manage a portfolio of assigned Self-Pay and Corporate Accounts to achieve collection targets and reduce outstanding receivables.

• Conduct timely follow-up with account holders through appropriate communication channels to secure payment commitments.

• Engage in clear, professional, and empathetic payment discussions with patients, guarantors, and corporate representatives.

• Negotiate and facilitate payment arrangements within approved guidelines.

• Perform early intervention activities to address overdue accounts and prevent unnecessary ageing.

• Monitor account status, payment progress, and follow-up actions to ensure timely resolution.

• Maintain accurate, complete, and up-to-date case records and collection notes in the relevant systems.

• Identify accounts requiring special attention and escalation unresolved, disputed, or complex cases through approved escalation channels.

• Ensure compliance with organizational policies, procedures, and regulatory requirements in all collection activities.

• Collaborate with internal stakeholders to resolve billing, payment, and account-related issues efficiently.

• Prepare reports and provide updates on collection activities and account statuses as required.

Job Requirements

• GCE N / O / A / NITEC / Diploma in any discipline

• Relevant experience in collections, accounts receivable, credit control, customer service, or healthcare billing preferred.

• Strong communication and negotiation skills with the ability to handle sensitive conversations professionally.

• Good problem-solving and conflict-resolution skills.

• Detail-oriented with strong documentation and record-keeping abilities.

• Ability to manage multiple accounts and prioritize workload effectively.

• Proficient in Microsoft Office applications and computerized billing or collection systems.

• Able to work independently as well as collaboratively within a team.