Patient Experience Specialist - Clinic Front Desk & Care

NUHS@Home; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NUHS@Home is seeking an enthusiastic Ancillary team member to join National University Hospital in Singapore. You will deliver friendly, efficient customer service to patients and visitors, contributing to a welcoming hospital environment.

You will register and screen patients, assist with billing, support clinical staff, and help maintain waiting areas. You will also promote kiosk and NUHS mobile app use and participate in routine clinic tasks to ensure smooth operations.

Qualifications

• Minimum N level with healthcare experience.
• Healthcare or service industry experience preferred.
• Proficient in computer skills.
• Strong teamwork and interpersonal communication.
• Able to multitask in a fast-paced environment.

Responsibilities

• Deliver friendly, efficient customer service to patients and visitors.
• Register patients and screen for appointments with accuracy and privacy.
• Assist with billing and collection of payments on the same day.
• Support clinicians and therapists to ensure smooth clinic operations.
• Engage patients to use kiosks and NUHS apps and maintain waiting-area readiness.
• Participate in general clinic tasks and quality improvement activities.

Skills

Patient service

Communication

Multitasking

Computer skills

Team player

Education

N level

Tools

EPIC

Job description

NUHS@Home is seeking an enthusiastic Ancillary team member to join National University Hospital in Singapore. You will deliver friendly, efficient customer service to patients and visitors, contributing to a welcoming hospital environment.

You will register and screen patients, assist with billing, support clinical staff, and help maintain waiting areas. You will also promote kiosk and NUHS mobile app use and participate in routine clinic tasks to ensure smooth operations.